Medical Assistant/Phone Triage

SSM Health Dermatology's mission is to strive as a team for excellence by providing the most comprehensive, patient-centered care every day. We are looking for a Medical Assistant/Phone Triage teammate to contribute in their own unique way to our Company’s exceptional services and performance for our patients.

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA)

Objective:

Under direct supervision of leadership, the Medical Assistant/Phone Triage will serve as direct support for the Call Center, Patients, and Dermatologist. The primary goal of the Medical Assistant/Phone Triage is to increase the efficiency and the productivity of the Call Center and Dermatologist, while providing excellent care and customer service to our patients.

Qualifications:

• Medical Assistant training from an accredited technical school or equivalent experience.
• Three to five years or more of experience as a medical assistant.
• Current Basic Life Support (BLS).
• Valid driver’s license and auto insurance.

Job Duties:

• Understand and follow complex technical instructions.
• Conduct telephone triage for ambulatory patients by assessing symptoms, determining urgency and providing appropriate care instructions or referrals.
• Utilize clinic protocols and decision-support tools to ensure safe, evidence-based recommendations for patient care.
• Document all patient interactions accurately in the electronic health record to maintain compliance and continuity of care.
• Collaborate with physicians, medical assistants, and other healthcare team members to coordinate follow-up appointments, diagnostic testing, or emergency interventions as needed.
• Provide patient education on self-care, medications, and when to seek further medical attention, ensuring clear communication and understanding.
• Communicate effectively and assertively while demonstrating compassion and empathy for individual situations.
• Understand medical terminology, diagnostic procedures, pharmacology, and treatment assessments.
• Complies with all state, federal, and organizational policies, and procedures.
• Communicate test results to patient via MyChart message, telephone call, or registered letter.
• Complete prior authorizations for non-biologic medications.
• Other job duties as assigned.

Education:

• Minimum High School Diploma or GED required, some college preferred.
• Maintenance of current Basic Life Support (BLS).

Essential Physical Requirements:

• Sitting
• Standing
• Lifting up to 25 pounds
• Typing