Transit Supervisor (Part-Time)

Transit Supervisor Part-Time

The residents of Janesville choose this community, not just as a place to live, but as a place to realize life's opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect. To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one's potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of "Wisconsin's Park Place".

Under the administrative direction of the Assistant Transit Director, the Transit Supervisor Part-Time serves as the supervisor and person in charge of JT operations while on duty. This position provides customer service and ensures safe, timely, and courteous bus service to the public. This position completes general administrative support functions for JT, including data entry, record keeping, and special projects.

Reports to : Assistant Transit Director

Has extensive work contact with the general public, JT customers, JT staff, and JT Management; occasional telephone and in-person communication with 911 dispatch and law enforcement.

Supervises : None. Provide oversight to shift employees.

Essential Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves as the supervisor and person in charge while on duty to ensure a safe, clean, timely, and pleasant environment for the traveling public.
• Promptly and effectively communicates directives or information to staff both in person and using the two-way radio.
• Provides effective and efficient customer service; promotes and maintains responsive community relations, including selling fare materials (general cashiering) and answering customer inquiries about JT routes, policies, and procedures accurately, both in person and on the telephone.
• Serves as the JT point of contact for any emergency situation that may arise while on duty (accidents, injuries, breakdowns, disturbances); follows established policies and procedures during emergency situations; expedites the return to normal service operations, including driving staff or passengers; communicates emergencies or incidents to law enforcement as necessary.
• Documents emergency situations and communicates accurate and timely summaries of incidents to JT Management.
• Inspects and advises on route conditions or obstructions; assists employees in maintaining revenue service in the event of inclement weather, construction, or other issues resulting in significant delays, including driving passengers using trucks, vans or cars.
• Creates, updates, and maintains statistical data, exhibits, deviation reports, customer complaint records, and safety data sheet entries.
• Follows all safety regulations, policies, and procedures; reports all unsafe conditions and acts to supervisor; reports all accidents to the supervisor immediately whenever possible; follows recognized safe work practices.
• Performs other special projects and other job duties as assigned or required during regular and non-business hours.
• All employees may be assigned by the City Manager or their designee to perform duties and assume responsibilities that are outside the scope of their work duties when the City Manager has declared a City disaster, or the City Emergency Operations Center has been initiated.

Minimum Position Requirements / Qualifications

The requirements listed below are necessary to perform the essential duties of the position.

The qualifications listed below are preferred, but not required, to perform the essential duties of the position. The absence of these qualifications on a candidate's application does not preclude them from consideration.

A combination of equivalent experience and / or education, as determined by the Human Resources Office, may be considered in lieu of minimum requirements.

Competencies

For successful performance in this position, the incumbent must demonstrate the following knowledge, skills, abilities, and behaviors.

Knowledge :

Skills :

Abilities :

Behaviors :

Supplemental Information

Machinery and equipment, including light trucks, vans, and cars; personal computer, two-way radio, ticket kiosk machine, printer, telephones, fax machine, copier, scanner, 10-key calculator, telephone, cellular phone, public address system, coin sorter, bill counter, revenue vault, and other standardized or specialized