Farmers Customer Service / Sales Representative

Job Description

Job Description

Join a company that is dedicated to making a positive impact in peoples lives every day. Farmers Insurance -The Hathaway Agency in Marietta, GA is seeking a detail-oriented, professional, and friendly individual to join our team as a full-time Customer Service / Sales Representative.

In this role, you will be the first point of contact for our clients and visitors. We take pride in delivering exceptional customer service, and with your positive attitude and approachable demeanor, you could be the perfect addition to our team. Your daily responsibilities will include answering multiple phone lines, assisting clients with inquiries, greeting visitors, preparing letters and reports, and handling other clerical duties as needed.

A portion of your role will also involve selling new insurance policies using provided leads. If you are trustworthy, reliable, and adaptable, we encourage you to apply today and join our mission of helping people protect what matters most.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Responsibilities

A successful customer service / sales representative will demonstrate the ability to take on whatever task is in front of them. It may include but is not limited to the following.

Provide exceptional customer service and support.

Develop and maintain client relationships.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Take premium payments from customers.

Sell policies to new prospects through various lead sources.

Policy Presentations : Explain policy details, coverage options, and benefits to clients, ensuring they understand their insurance choices.

Relationship Building : Cultivate lasting relationships with clients to ensure satisfaction and loyalty.

Requirements

Willingness to obtain insurance licenses

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication / interpersonal skills.

Appropriate license(s) must be obtained prior to start date

Experience : Previous experience in insurance sales or a related field is advantageous.

Communication Skills : Excellent verbal and written communication skills to effectively interact with clients.