Patient Services Representative - Rock Hill, NY - 2248786

Patient Services Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient focused and detail oriented Patient Services Representative to join our team. Patient Services Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

The Patient Services Representative greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The Patient Services Representative receives payments from patients, issues receipts and posts payment data.

Schedule : Office is open seven days a week. This role would consist of a 37.5 hour work week, between the hours of 11 : 30 am to close (approximately 8 : 30 pm). The schedule will be determined by the supervisor upon hire.

Location : 61 Emerald Place, Rock Hill, NY 12775

Primary Responsibilities :

Adheres to standards of professionalism set by the Practice

Always maintains professional appearance by adhering to dress code and wearing identification badge

Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff

Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members

Functions as a member of a team committed to quality patient care

Takes initiative to keep informed of new / revised Policy and Procedures, Standards of Care and incorporates these into practice

Attends and participates in mandatory quarterly staff meetings or reads minutes

Completes Mandatory Education annually

Attends / participates in training / review classes and projects as assigned

Handles difficult situations and people with tact, professionalism and H.E.A.R.T

Demonstrates good judgment in escalating difficult situations and people to Management personnel

Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy

Promotes a positive work attitude fostering teamwork and acceptance of management decisions

Supports peer to peer training initiative for new Patient Services employees

Assists co-workers whenever possible, to achieve office goals / patient satisfaction

Works independently, takes initiative in completing assignments and does so without reminder

Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner

Opens office as needed; turns on copiers, terminals and printers, and updates computer for current days session

Communicates with clinical staff to keep patient informed of appointment status

Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service

Verifies patient demographic and insurance information at time of visit. Assures all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system

Provides, explains and reviews for accurate completion, all Registration forms, i.e. Patient Representative, Patient Registration form, and Family Information form where applicable and obtains signatures as required

Provides and explains the Authorization to Release Health Information to patient at their request

Determines balances due including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via checks, cash or credit card in compliance with Cash Control Policies and Procedures

Invite patients with the Patient Portal enrollment (PxP) in compliance with Meaningful Use guidelines

Provides After visit Summary in compliance with ACO guidelines

Prepares Batch Report daily to total and balance collections

Begins the check in process in EPM, Phreesia, and Siemens. Act on notations in all systems and completes the auto-flow process successfully

Schedules / Cancels / Reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures

Obtains or issues HMO insurance referrals as required for maximum reimbursement of services rendered

Notifies management or other departments appropriately using Clerical Templates for various issues / requests / reasons

Maintains supply inventories and equipment necessary for the effective performance of the job; communicates supply needs to the office supervisor in a timely manner

Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e. magazines, physician business cards, brochures, signage, etc

Closes office as needed, ensuring that lights, terminals and office machines have been turned off and all patients accounted for and discharged. May be required to set alarm

Actively demonstrates good oral and written communication skills with both internal and external customers

Demonstrates flexibility in schedule to meet patient and office needs

Works with a sense of urgency

Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel

Reasons to Consider Working for UnitedHealth Group

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications :

High School Diploma / GED (or higher)

1+ years of customer service or healthcare related experience

Intermediate level of computer proficiency (including being able to work on multiple web browsers using dual monitors at the same time to include Microsoft Outlook)

Preferred Qualifications :

Experience as a receptionist in a healthcare setting

Experience working with an electronic health records

Experience working with scheduling programs

Knowledge and ability to learn and apply job functions, and minimal medical terminology knowledge

Soft Skills :

Ability to work independently and as a team, and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

New York Residents Only : The salary range for New York residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth