Manager, Operations & Marketing

Job Description

Job Description

Marketing & Business Operations Manager

Who We Are

Interdependence is the most effective, innovative, and optimized public relations, communication, and integrated marketing solutions firm. Powered by proprietary technology, we serve brands, celebrities, entertainment companies, founders, and entrepreneurs to enhance the quality of their businesses and their lives. We have nearly 100 full-time team members nationwide and are rapidly growing. Interdependence was named "One of America's Best PR Agencies" by Forbes.

At Interdependence, we are unwavering in our commitment to fostering a collaborative and performance-driven work environment. Employees are encouraged to innovate and share ideas openly and are provided with ample opportunities for professional growth. Our focus on work-life balance ensures a healthy and fulfilling lifestyle, while our dedication to delivering exceptional results for clients across various industries – including consumer brands, travel, entertainment, tech, B2B, healthcare, and professional services – instills a sense of pride and accomplishment in every team member. With a dynamic and inclusive culture that values diversity of thought and fosters creativity, Interdependence stands as a beacon of excellence.

Position Overview

Interdependence is seeking a highly organized and strategic Marketing & Business Operations Manager to support the day-to-day operational and internal marketing engine of the agency. This individual will work closely with the Chief of Staff and President to ensure agency-wide priorities, internal systems, communications, and brand marketing efforts are executed smoothly and effectively. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and excels at turning strategy into meaningful action.

Key Responsibilities :

Agency Operations & Internal Infrastructure

Oversee firmwide operational processes including timesheet compliance, capacity reporting, and knowledge management.

Maintain a centralized calendar of key internal initiatives including all-hands meetings, offsites, onboarding, and performance cycles.

Partner with Finance, HR, and Client Services to deliver reports and track resource allocation.

Identify opportunities to streamline operations using new tools or updated systems.

Marketing & Brand Infrastructure

Manage internal marketing deliverables including client newsletters, website updates, and the agency's thought leadership pipeline.

Oversee award submission process and calendar, collaborating with account teams to highlight top work.

Partner with business development leads to maintain proposal decks and marketing collateral.

Coordinate firm-led events, partnerships, and initiatives that enhance visibility.

Culture & Employee Engagement

Lead internal engagement efforts such as onboarding milestones, anniversaries, birthdays, and all-staff meeting content.

Support HR in employee experience programs, surveys, and retention projects.

Maintain and regularly update the agency's internal SOP to ensure consistent practices across teams.

Client & Business Development Support

Serve as an operational and marketing voice in internal business development discussions.

Monitor and report on new business pipeline activity and marketing-led lead generation efforts.

Qualifications :

Bachelor's degree in Business, Communications, Marketing, or related field.

2–5 years of experience in agency operations, internal communications, marketing, or project management.

Strong written and verbal communication skills, with proficiency in Google Workspace and project management tools.

Analytical mindset with a strong grasp of systems thinking, dashboards, and process optimization.

Collaborative and detail-oriented with the ability to manage multiple priorities calmly under pressure.

Discreet and professional when handling sensitive or confidential information.

Bonus : Experience working in a PR or marketing agency and familiarity with hybrid team operations.

The Perks :

Competitive benefits package including medical / dental / vision support, vacation / sick time / paid time off for important holidays, 401(k), and flexible working arrangements (Remote).

If you're a resourceful and proactive operations leader who enjoys shaping systems, processes, and people experience—while helping fuel a high-growth communications agency—we'd love to hear from you.