Case Management Extender - OUMC

Position Title :

Case Management Extender - OUMC

Department : OUMC Care Management

Job Description :

General Description : The Case Management Extender (CME) provides non-licensed, clerical and administrative support to the RN and SW Case Managers to facilitate and execute discharge plans and other related case management activities as needed. Duties include but are not limited to, calling or faxing information for patient care transitions, including SNF, Home Healthcare, Assisted Living, Outpatient Treatment Centers, etc.  Assist with locating appropriate facilities for placement of patients moving to another level of care; facilitation of the transfer to alternate care facilities including arranging transport, facilitating referrals for home care services, and providing general administrative support; assist licensed case managers with regulatory requirements; scheduling post-discharge physician appointments.

Essential Responsibilities :

• Assists RN / SW Case Manager in arranging post-discharge needs
• Assist RN / SW Case Manager by communicating with alternate level of care liaisons to identify an accepting facility and to establish a time line for transfer
• Arrange and / or assist with referrals for home care services
• Ascertain availability of and make timely transportation arrangements
• Arrange delivery of Medical equipment as determine by hospital policy and physician order
• Schedule post-discharge appointments with providers such as PCP, Therapy, Specialist, diagnostic testing as needed
• Maintain patient confidentiality of all communications and documents as required by hospital policy and as regulated by HIPPA
• Enters data into multiple systems and submits appropriate information in a timely fashion to facilitate notification for approval transition of care, i.e. PASRR, medication prior authorizations, etc.
• Issues CMS regulatory letters (MOON, HINN, IMFM, etc,) that have been prepared and delegated by the licensed case manager. Documents issuance of letter in the EMR
• Responds to inquiries, maintains and revises record keeping and filing systems; classifies, sorts, and files correspondence, articles, records, and other documents.

General Responsibilities

Minimum Qualifications :

Education : High school diploma or GED required. Associate’s Degree or Bachelor’s Degree in medical related field or Medical Assistant Certification preferred.

Experience : Three (3) years of experience required.  Three (3) - Five (5) years of healthcare experience with clinical applications, electronic medical record (EMR) such as Epic preferred.

Licensure / Certifications / Registrations Required : None

Knowledge, Skills and Abilities :

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.