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Service Technician

Service Technician

DISHERMonroe, MI, US
5 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Service Technician – Monroe, Michigan

DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner. The ideal candidate will work both independently and collaboratively to ensure equipment performance meets high-quality standards. This role offers the opportunity to travel, troubleshoot complex systems, and support cutting-edge manufacturing operations.

What it's like to work here :

Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.

What you will get to do :

  • Independent commissioning of new systems at our customers sites
  • Train and provide advice to customers regarding system operation
  • Work with customers to ensure trouble-free system operation
  • Offer support to our customers with professional fault analysis and problem solving
  • Filling out required documents needed for each assignment
  • Establishment of lasting and cooperative customer relationships
  • Promoting the company’s services
  • Optimization of process technology and support in continuous further development and improvement
  • Performs other related duties as assigned

What will make you successful :

  • An associate’s degree, technical certification in the industry, or equivalent work experience
  • Willingness and ability to travel 75% of the time within North America, and occasionally to South America
  • Experience troubleshooting electrical and mechanical equipment
  • The ability to work independently and / or in a team settings
  • Willingness and ability to travel to Austria for training / education
  • Good computer skills, CRM knowledge is an advantage
  • Must possess a valid passport and driver's license
  • Be self-motivated with a high sense of responsibility and initiative
  • Reliable with sense for accuracy and good order
  • Excellent customer service and communication skills
  • The ability to diagnose and solve problems based on customers' non-technical descriptions
  • Maintains work area and tools in a clean, orderly and safe manner

    • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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    Service Technician • Monroe, MI, US