Strategic Merchant Success Manager, Enterprise

Strategic Merchant Success Manager, Enterprise

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to maximize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As a Strategic Merchant Success Manager at Loop, you'll partner with the Top Merchants on Shopify, some of the most recognizable brands in ecommerce. Acting as a trusted advisor, project manager, and advocate, you'll ensure these brands see transformational impact through their partnership with Loop. By combining strategy, empathy, and strong communication, you'll deepen relationships across multiple stakeholders and secure long-term growth.

This is a highly strategic, cross-functional role, you'll often find yourself orchestrating projects across product, support, partnerships, and marketing teams, while also influencing executive sponsors and operational leaders at your accounts.

Right away, we've listed what we think you'll be spending your time on. We're growing fast, and growth means the challenges we'll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we'll be looking for you to have examples of when you've tackled these challenges throughout your career. We've laid out the experience we think is important to set you up for success in this role. That said, we value creative problem-solvers and know there's more than one way to excel.

At Loop, we believe that flexibility and choice are what allow you to do your best work. With our Blended Working Environment, you have options ranging from joining our HQ office (in Columbus, Ohio), opting into a Hub (a location with 4+ team members), or staying totally secluded (our version of remote). Our team is spread across the United States, select provinces in Canada (Ontario & British Columbia), and the United Kingdom. Wherever you live, you can create the work environment that best matches your preferences and lifestyle.

Challenge : Be Accountable to Revenue Retention Goals for Loop's Enterprise Merchants.

• Be accountable for quarterly revenue retention targets for Loop's largest and most complex merchants.
• Align Loop's capabilities with merchant's business goals to identify and secure expansion opportunities and mitigate risk.
• Own renewal conversations and convey Loop's differentiated value and long-term impact.
• Anticipate risks, proactively address challenges, and design success plans to ensure account health.

Your Experience :

Challenge : Accelerate Customer Adoption by Developing and Strengthening Exceptional Relationships with Your Accounts.

Your Experience :

$97,600 - $146,400 a year

This position is also eligible for an annual performance bonus expected to be 25% of your base salary. We know that making decisions about your career and compensation is a huge deal. Because of that, we're incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We've outlined some important information for you here, but please know there's a lot more to compensation than we can cover in this job posting. The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future. The actual annual salary paid for this position will be based on several factors, including, but not limited to : your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. Great humans deserve great benefits! At Loop, you'll be eligible for benefits such as : medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone / internet benefit, and equity.