Program Manager

Program Manager Needed!

Industry leader in engineering / electronics manufacturing is looking to add a program manager to their team. Come join this international company where you can enjoy a highly innovative and fast paced workday.

Essential Functions : Provide detailed, accurate and timely information to customers regarding their inquiries related to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing. Pro-actively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible. Track customer complaints / returns and ensure timely and proper corrective action is taken Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of Client. This includes material management (minimize inventory while meeting customer needs), production planning, and quality assurance Analyze margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution Maintain and communicate performance metrics both internally and to assigned customers. Carefully monitor and manage performance to agreed upon metrics and develop action plan when required to improve performance Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead-times. Review customer purchase orders against quotations and resolve any discrepancies prior to processing the order Lead new product meetings with other internal Client departments to ensure timely and effective support of new products Process and negotiate customer purchase order and engineering changes and submit cost / delivery impacts to customers Follow-up to ensure that all excess / obsolete inventory and other costs are recovered from the customer in a timely manner Manage cross functional team of engineering, buying, production, and administrative support

Minimum Qualifications : Bachelors degree or equivalent Minimum 5- 7 years experience in manufacturing environment, with some experience working in the electronics industry Experience managing customer relationships including quoting and negotiations, as well as delivery and quality performance management

Benefits : Health, Dental, Vision, 401K with match (100% for first 3% and 50% up to 5%), Company paid life insurance, 3 weeks PTO