Program Associate

The Program Associate manages all office operations and provides administrative support to the program. Activities include answering the phone and routing calls to staff welcoming guests managing incoming and outgoing mail completing intake paperwork with new participants and completing data entry as necessary.

Essential Job Functions and Responsibilities :

• Strategize and implement processes and procedures to ensure the daily functioning of the program site.
• Manage and maintain the use of all spaces in the office including the scheduling and coordination of program events for program teams and agency partners.
• Assume all front desk duties including answering phones routing calls and taking messages.
• Meet and greet all visitors and direct them to appropriate staff or office space.
• Manage use of lobby front desk area hallways closets kitchen and shared spaces keeping them clean and free of clutter as well as stocked with necessary supplies.
• Maintain system for tracking walk-ins phone web and other inquiries as appropriate.
• Pre-screen requests for program services and follow-up with the appropriate team in a timely manner
• Provide administrative support for program intake and enrollment including completing participant applications and collecting eligibility documents.
• Manage data entry in databases on PTS and Salesforce including adding participants updating services and attendance and entering case notes.
• Prepare and distribute incoming and outgoing mail including FedEx or UPS packages.
• Create letters labels and reports as requested.
• Monitorpostage and Xerox machines to ensure adequate supplies.

Knowledge Skills and Abilities :

Education and Experience / Training :

Salary Range $45000 - $50000

Required Experience :

Junior IC

Key Skills

Crisis Management,Microsoft Word,Office Experience,Conflict Management,Constant Contact,Microsoft Powerpoint,Research Experience,Salesforce,Administrative Experience,Public Speaking,Google Suite,Writing Skills

Employment Type : Temp

Experience : years

Vacancy : 1

Monthly Salary Salary : 45000 - 50000