Claims Coordinator

Claims Coordinator Position

This hands-on position is responsible for handling accident / incident claims and related litigation consistent with Best Claims Practices and internal claims management policies and procedures. The Claims Coordinator plays a key role in implementing cost savings and cost-avoidance measures with a focus on keeping open claims to a minimum while keeping Director of Transit Operations informed of claims activities. This position performs a variety of duties related to claims including but not limited to investigation, resolution, and alternate settlement options. Accountability and professionalism are key to this position. Occasional local travel within the service area required. Occasional evening and weekend work might also be required.

Qualification Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience : Bachelors degree from a four-year college or university; with a minimum of at least 3 years of directly related experience and / or training; demonstrated progressive claims experience with increasing responsibility with claims handling practices and procedures; or equivalent combination of education and experience; experience with claims litigation management and working knowledge of insurance law; demonstrated cost containment skills; ability to analyze claims and make recommendations on their disposition; excellent technical, communication, negotiation, analytical, and mathematical skills; excellent command of the English language, both written and verbal; ability to gather, analyze, interpret, summarize and present statistical data; strong business and / or report writing skills; strong organizational and time-management skills; ability to prioritize workload and meet tight deadlines; excellent problem-solving and decision-making skills with the ability to identify and implement creative solutions; ability to interact effectively and professionally with multiple constituencies, both internal and external, with a high level of customer service skills; must be able to work efficiently both independently and as part of a team; strong work ethic; must be able to handle difficult situations with professionalism, diplomacy and tact; ability to maintain confidentiality of information. Must be able to work on-site on a full-time basis as this is not a remote or hybrid position.

Computer Skills : Proficient with database, claims & legal business software systems; Microsoft Office; spreadsheets; and statistical software; experience with developing and maintaining estimating software programs

Preferred Qualifications : Experience with claims within public transit; AIC, SCLA, or CPCU designation (or completion of any related coursework).