Host Success Manager

Job Description

Job Description

Can you drive Inside Sales and deepen our host relationships?

About PadSplit :

PadSplit is a housing marketplace that helps solve the affordable housing crisis by connecting individuals in need of flexible, cost-effective living options with shared housing opportunities. Hosts are property owners or managers who list their homes on PadSplit’s platform, earning income while providing safe, affordable rooms to members.

The Role We Need :

We are looking for a Host Relationship Manager to effectively manage and support the host success journey by providing tailored assistance, ensuring hosts receive value from the PadSplit platform and enhance overall satisfaction.  By addressing the unique needs of different hosts, the Host Relationship Manager will help promote performance (revenue and profit) for hosts, drive unit expansion of active hosts, and drive growth for the business.  Their proactive engagement and problem-solving capabilities are essential for maintaining a healthy marketplace ecosystem and fostering long-term relationships with hosts.

The Person We Are Looking For :

We need a proactive and empathetic individual with exceptional communication skills and a customer-centric mindset to be successful in this role.  You will need to thrive in a fast-paced and ever-changing environment while demonstrating the ability to quickly understand and address the needs of hosts.  The right candidate will have sales experience, strong problem-solving skills, adept at using data to drive insights, and have a knack for building strong relationships through fostering trust while promoting host engagement.

Here’s what you’ll do day-to-day :

• Inside Sales Quota : Manage a sales pipeline of leads and opportunities to achieve quota target.
• Dedicated Support : Become the trusted point of contact for your assigned portfolio of hosts, providing ongoing support, addressing inquiries, and troubleshooting any challenges they may encounter.
• Relationship Building : Foster strong relationships with hosts, understanding their unique goals and property portfolios.
• Performance Optimization : Analyze host data and offer personalized recommendations to help them maximize their success on the platform, such as optimizing rental rates and occupancy rates.
• Proactive Communication : Keep hosts informed about platform updates, market trends, and best practices through regular communication channels.
• Strategic Advisor : Establish strong, strategic outcomes with hosts, serving as a trusted advisor to maximize the value they derive from PadSplit.
• Performance Tracking & Reporting : Monitor key metrics related to host expansion, reporting on progress and identifying areas for improvement.
• Host Life-Cycle : Lead and own the relationship with PadSplit hosts throughout their journey, from onboarding to support, ensuring satisfaction and success.
• Identify Expansion Opportunities : Proactively identify and engage with existing hosts who demonstrate potential for adding more properties to the PadSplit marketplace.
• Expansion Pipeline Management : Maintain a pipeline of expansion opportunities, tracking progress and nurturing relationships with hosts.
• Collaborative Communication : Effectively communicate with internal and external senior management to understand host needs, drive retention, foster growth, and share insights

Here’s what you’ll need to be successful :

The Interview Process :

Compensation, Benefits, and Perks

Compensation is based on the role's scope, market benchmarks, the person's expertise and experience, and the impact of their contributions to our business goals. In addition to the base salary, there is a commission component :

Variable : $50 per room expansion

On-Target Variable Commission is 600 rooms / year (50 rooms / month), or $30,000 in variable compensation

Notice to Applicants :

PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process.

PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.