Planner I

Description

This is a hybrid position based in the Salt Lake City or Raleigh-Durham metro area (within a reasonable commute).

Position Summary

The Planner provides the Planning and Scheduling of Field Activities, and acts as an interface between the Technical Support Center and Field Agent Teams. The Planner is responsible for monitoring & scheduling the daily activities for Field Agents, to ensure alignment with scheduling policies and completion of Field Activities to meet customer demand and business goals.

Primary Duties

• Responsible for managing Planning and Scheduling for Field Agents.
• Plan and communicate on assignments in advance with field agents and customers.
• Inform Field agents & or Leadership of any unplanned activity or capacity constraints impacting Planning and Scheduling of Field Agent resources.
• Monitor Planner region to ensure optimal planning of service scheduling is occurring in a timely and accurate manner based on team metrics.
• Engage cross functionally with Customer Service Teams (FAS(40+) / FSE(90+) / FIT(15+) / TSC(40+)) to perform dispatching, scheduling, and planning of Field Activities to meet customer demand.
• Manage customer escalations and provide timely updates to Senior Leadership.
• Perform all work in compliance with company quality procedures and standards.
• Performs other duties as assigned.

Education & Training

Experience Requirements

Knowledge, Skills & Abilities

Working Conditions & Physical Requirements

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BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at , by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).