Quick Lane Technician

Job Description

Job Description

Description :

Must be able to greet guests, schedule appointments, and act as a liaison between customers and technicians. This position is about providing our customers with a great service experience and understanding their needs.

Duties and Responsibilities :

• Schedule service for customers, either in person or over the phone, to ensure prompt and accurate diagnosis of any problems with their vehicle.
• Discuss schedule maintenance with cost and time estimates.
• Greeting clients
• Effective walk around of the customer's vehicle.
• Ensure that required documentation is complete and complies with regulations and standards.
• Product knowledge and safety.
• Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
• Update clients with the status of the vehicles accordingly.
• Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).
• Perform other duties as assigned by the Quick Lane manager.

Job Requirements :

Qualifications and Skills :

Benefits :

Requirements :

By submitting your application, you agree to the following :

Thank you for your interest in this position.