Business Compliance Coordinator

POSITION DESCRIPTION AND KEY MEASURES

DEPARTMENT : OPERATIONS & GENERAL SERVICES

REPORT TO : Business Partner, Operations – Michael Leyva

NUMBER OF DIRECT REPORTS : 0

POSITION PURPOSE / EXPECTATIONS

The Operations Coordinator – Business Compliance plays a vital role in ensuring regulatory and operational compliance across all Lovisa stores in North America. This role focuses primarily on managing business licensing, permits, fire / life safety systems, and related store-level regulatory filings. The ideal candidate will be exceptionally organized, detail-oriented, and proactive in navigating complex compliance landscapes.

While the core focus is property and operational compliance, this position also serves as a support function to Piercing Compliance efforts, including coordination on pop-up events, audits, and shared compliance reporting. The ideal candidate thrives in a fast-paced, high-growth retail environment and is eager to build systems that scale with the business.

This is a high-impact administrative role with opportunity for growth in systems development, project ownership, and compliance automation.

The Business Compliance Coordinator, Operations & General Services, will be responsible for :

• Business Licensing & Permitting
• Manage and track all active business licenses, health permits, DBAs, tax receipts, and seller permits for existing stores.
• Own the submission and renewal process for all compliance documentation, both directly and through vendor coordination.
• Support new store openings by identifying required permits, licenses, or regulatory steps based on jurisdiction.
• Maintain centralized documentation of all regulatory filings in an audit-ready format.
• Partner with Legal and Real Estate to resolve compliance issues related to lease terms or market entry.
• Fire / Life / Safety (FLS) Compliance
• Oversee scheduling and documentation for all fire alarm testing, inspections, extinguisher servicing, and egress requirements.
• Ensure all stores comply with local fire codes and maintain proper emergency signage and equipment.
• Liaise with Facilities and third-party vendors for completion of FLS-related inspections and repairs.
• Track FLS compliance rates and document any gaps for future follow-up.
• Compliance Documentation & Reporting
• Build and maintain a compliance calendar for all stores, tracking deadlines, renewals, and inspection dates.
• Develop a dashboard or reporting system for license renewals, compliance gaps, and FLS status across all locations.
• Ensure documentation is accessible, up-to-date, and meets internal and external audit requirements.
• New Market Research & Regulatory Risk
• Conduct licensing and permitting research for new markets or upcoming store launches.
• Identify compliance risk factors early and provide summaries for Operations and Legal review.
• Partner with internal teams to prepare mitigation strategies for complex or high-risk markets.
• Secondary Responsibilities (Piercing Compliance Support)
• Provide compliance support for piercing pop-up events, including permit coordination and zoning research.
• Assist with audit documentation and training record compliance for piercing activations.
• Collaborate on compliance dashboards that track piercing- and store-related regulatory metrics.
• Support new piercing service launches by flagging jurisdiction-specific roadblocks in licensing or zoning.

QUALIFICATIONS

SKILLS & ATTRIBUTES :