Full Time Client Service Representative

Full-Time Client Service Representative (Veterinary Receptionist)

We are seeking an experienced Full-Time Client Service Representative (CSR) to join our dedicated team at VCA Centennial Valley Animal Hospital. At VCA Centennial Valley, we take our mission seriously : Your pet's health is our top priority and excellent service is our goal. With every client interaction, we aim to exceed expectations by delivering compassionate, high-quality care and service.

About the Role

We're looking for a personable, detail-oriented professional a true service extraordinaire! The ideal candidate is a team player, self-starter, and multitasker with a positive attitude and a passion for pets and people. This is a great starting position for anyone interested in growing within the veterinary field.

Why We Need You

As the face of our hospital, our Client Service Representatives set the tone for every client experience and help maintain trust and confidence in our care. Your responsibilities include :

• Greeting clients and their pets with warmth and professionalism
• Answering phones, scheduling, confirming, and future-booking appointments
• Calling clients for follow-ups and reaching out to prospective clients
• Presenting and processing payments and explaining service fees
• Recommending products, services, and wellness plans
• Signing up clients for the MyVCA app and online pharmacy
• Educating clients on general pet care topics (heartworm prevention, flea / tick control, etc.)
• Maintaining accurate medical records and ensuring the hospital is clean and welcoming
• Providing care for hospital pets as needed

Our CSRs are the first and last impression our clients and patients have and we take great pride in that responsibility!

Why You'll Love Working Here

We offer a supportive, team-oriented environment with room to grow, along with a comprehensive benefits package for eligible employees :

Ready to Join Our Team? If you're enthusiastic about providing outstanding service and being part of a compassionate veterinary team, we'd love to hear from you! Apply today and grow your career with VCA Centennial Valley Animal Hospital.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com