Customer Support Representative

We partnered with a telecommunications brand to provide accessible communication tools to all of our local customers. Our Customer Support Representatives play an integral part in allowing customers to better navigate their communication and wireless needs. As a Customer Support Representative, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll in our wireless services. If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with our team is for you!

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Responsibilities as a Customer Support Representative :

• Welcome new customers and provide an overview of AT&T’s wireless services, account set up process, and ensure that the consumer are eligible for products
• Maintain high levels of confidentiality with sensitive customer information
• Act as the primary point of contact responsible for handling all sales cycles
• Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
• Utilize provided tools and resources to effectively educate consumers on the benefits provided by AT&T and their new services to customers