Assistant Front Office Manager

Assistant Front Office Manager

We are looking for an Assistant Front Office Manager to join our Front Office team at The Hoxton, Williamsburg. We are an ambitious company in need of someone who will take on the crucial role of supporting the success of our dynamic property through assisting in managing the operations and Front Office team and ensuring guests have a stellar Hox experience. The role reports to the Director of Rooms.

While this description is meant to give you an idea of how we see the role, it is not meant to be all-inclusive. As we adjust our service offerings and model, additional responsibilities may be asked of you to meet the ongoing operational needs.

What you'll do

• Work with the entire Front Office team to deliver personalized service that exceeds guest expectations.
• Support an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation.
• Ensure the accuracy of data in all systems and support the necessary daily reports for all departments as directed by the Director of Rooms.
• Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.
• Use a wide range of coaching skills to ensure that the team are well motivated and informed of day-to-day activities.
• Support the ambitious but realistic objectives for the team to ensure maximum occupancy and outstanding guest satisfaction levels.
• Monitor the performance of the team and give regular feedback to the Director of Rooms and the team members.
• Support recruitment efforts for the Front Office team.
• Help manage all costs related to the Front Office team to agreed budgets and forecast levels including inventory and productivity / payroll
• Support the control and management of the front desk retail.
• Support the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team.
• Play an active role in projects that involve the development and evolution of the Front Office team. Work collaboratively with other departments to solve issues and create delightful guest experiences.
• Assist the Director of Rooms to manage any changes in operating procedures.
• Assist the Director of Rooms with any statistical analysis of the Front Desk team.
• Process payroll weekly and ensure that all time and attendance is recorded as it pertains to the schedule provided by the Director of Rooms.
• Play a key role in team development and training.
• Be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alike.

What we're looking for

What's in it for you

The Hoxton, Williamsburg is located on the site of the Rosenwach water tank factory, the maker of the iconic NYC water towers. It has 175 rooms, three restaurants, a rooftop with stunning views of Manhattan, lively public spaces, and our meetings & events concept, The Apartment, which can be booked for work or play.

The Hoxton, Williamsburg is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.