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Director Clinical Operations
Director Clinical OperationsClinical Resource Network (CRN) • San Francisco, CA, United States
Director Clinical Operations

Director Clinical Operations

Clinical Resource Network (CRN) • San Francisco, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Director Clinical Operations role at Clinical Resource Network (CRN) . Our client is looking for a director to lead transformational clinical operations in a high-growth healthcare technology environment, directing a team of 200+ frontline professionals while driving operational excellence and exceptional patient outcomes.

Responsibilities

  • Leadership & Team Management : Scale leadership to direct and inspire 200+ non-exempt employees across clinical operations, fostering engagement, performance excellence, and operational accountability.
  • Talent Development : Develop and mentor frontline management, build leadership capabilities, and establish succession planning to support rapid growth.
  • Strategic Partnership : Collaborate with HR and Talent Acquisition to recruit, develop, and retain top-tier clinical management and operations talent.
  • Clinical Operations Excellence : Optimize high-volume patient throughput while enhancing care quality, patient experience, and operational efficiency.
  • Quality Assurance : Ensure safe, effective, timely patient care through adherence to clinical standards and regulatory requirements.
  • Continuous Improvement : Partner with Clinical Quality and cross-functional teams to drive quality initiatives, analyze performance metrics, and implement process enhancements.
  • Strategic & Financial Leadership : Provide strategic direction focused on building high-performing teams with a patient-first, quality-driven culture.
  • Fiscal Responsibility : Drive cost efficiency through operational transformation, workflow optimization, and resource management.
  • Technology Integration : Support development of clinical functions that leverage technology for intuitive, simple care delivery aligned with company mission.
  • Stakeholder Engagement : Cross-functional collaboration in a matrix organization to define project priorities and resource strategic initiatives.
  • Communication Excellence : Engage internal and external stakeholders with clear communication of objectives, performance, and outcomes.
  • Customer Service : Maintain a commitment to exceptional customer service across all operational touchpoints.

Required Qualifications

  • Bachelor’s degree preferred; High school diploma / GED required
  • Master of Health Administration or MBA highly preferred
  • Registered Nurse certification or equivalent clinical role preferred

    • Experience Requirements

  • Minimum 7 years of management experience in medical device, healthcare services, or related industry
  • Large team management of 150+ structures with direct and indirect FTEs and non-exempt employees
  • 5+ years experience in cardiac monitoring or acute care settings (Telemetry, ICU, Cardiac Cath Lab)
  • Recent cardiac experience with demonstrated expertise in cardiac rhythm detection preferred
  • Proven track record managing operational processes for maximum productivity and quality outcomes

    • Essential Competencies

    Leadership Excellence

  • Inspire and engage large hourly employee teams, fostering inclusive, high-performance culture
  • Talent development mindset with success identifying opportunities and building on strengths
  • Collaborative leadership style effective in matrix organizations across functions and locations

    • Business & Operational Acumen

  • Strong business intelligence with understanding of industry dynamics, market forces, and financial operations
  • Creative problem-solving while maintaining clinical best practices
  • Data-driven decision-making balancing facts, goals, constraints, and risk

    • Communication & Technical Skills

  • Outstanding verbal and written communication abilities
  • Proficiency with Microsoft Office, contact management systems, and order entry platforms
  • Critical thinking and analytical capabilities
  • Adaptability to fast-paced, high-growth environment

    • Core Values

  • Roll-up-your-sleeves approach to daily operations
  • Unwavering commitment to patient safety and quality care
  • Customer service excellence mindset
  • Alignment with culture prioritizing patient outcomes and quality standards

    • Clinical Resource Network Distinction

    CRN, a division of Solomon Page, offers a comprehensive benefits program for hourly employees, including medical, dental, vision, 401(k), telehealth, ESOP, and commuter benefits for employees and consultants.

    About CRN

    Founded in 2002, Clinical Resource Network (CRN), a division of Solomon Page, provides clinical research and talent solutions for pharmaceutical, biotech, and medical device companies. Services include contract staffing, project staffing, consultative services, and full-time placements. For more information, visit and connect on Facebook and .

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    Clinical Director • San Francisco, CA, United States