X Support Center Site Lead, Safety

Job Description

Job Description

About xAI

xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

About the Role

We are seeking an experienced and strategic Senior Manager, Safety to lead our safety and content moderation efforts at the Texas X Support Center in Bastrop. In this role, you will oversee frontline safety operations, drive AI-powered automation, and foster a high-performing, inclusive team environment. You will collaborate with global teams to ensure alignment with X's safety strategies, leveraging data insights and innovative technologies to enhance operational efficiency and user trust. The ideal candidate is a collaborative leader with a passion for AI-driven solutions and a proven track record in managing large-scale operations in fast-paced, high-stakes environments.

Responsibilities

• Oversee all frontline safety operations, including content moderation and customer support, ensuring high performance, compliance with X's policies, and unbiased application of standards.
• Coordinate daily operations at the Texas X Support Center, ensuring efficiency, adherence to productivity metrics, and compliance with company policies and local regulations.
• Serve as the primary liaison between the Texas Support Center, other global X Support Centers, and the tier-two Strategic Response Team, ensuring seamless communication and alignment on safety strategies.
• Collaborate with product engineering and data science teams to implement AI-based tools for content moderation and case management, optimizing workflows and reducing manual workloads.
• Utilize querying languages (e.g., SQL or Python) to analyze operational data, identify trends, and drive data-informed improvements to policies and processes.
• Proactively anticipate and resolve operational challenges, implementing preventive measures to minimize disruptions.
• Develop long-term strategic roadmaps with actionable milestones to achieve operational growth and sustainability
• Lead and mentor a team of Supervisors overseeing Safety Agents and Specialists, fostering productivity, efficiency, growth, and retention.
• Implement programs to enhance employee engagement, satisfaction, and teamwork, creating a positive and inclusive work environment.
• Partner with internal stakeholders (e.g., HR, workforce management, legal, corporate security) to build a center of excellence and align on safety objectives.

Required Qualifications

Preferred Qualifications

Annual Salary Range

$165,000 - $215,000 USD

Benefits

Base salary is just one part of our total rewards package at X, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

xAI is an equal opportunity employer.

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