Contact Center Pharmacy Technician

Job Description

Job Description

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY :

We are seeking a detail-oriented and patient-focused Contact Center Pharmacy Technician to join our clinical patient care team. This role is responsible for handling inbound and outbound calls with patients regarding prescription status, medication orders, refills, and other pharmacy-related inquiries. The ideal candidate will combine technical pharmacy knowledge with strong communication skills to deliver excellent patient support and ensure medication needs are met accurately and efficiently. Prior study in obtaining Medical Assistant certification is not a requirement, however, it is significant plus for this role.

ESSENTIAL FUNCTIONS :

• Handle incoming calls from patients regarding :
• Prescription status and tracking
• Order placement and processing
• Refill and renewal requests
• Medication delays, shortages, or user impact concerns
• Place outbound calls to :
• Notify patients of prescription readiness or issues
• Confirm prescription details or insurance information
• Follow up on refill requests or delayed orders
• Assist with patient medication adherence and education
• Document all interactions accurately in the pharmacy system
• Coordinate with pharmacists, prescribers, and other healthcare providers as needed
• Verify prescription and patient information according to company and state / federal guidelines
• Support patients in navigating online portals, refill systems, or payment processes
• Escalate complex issues to appropriate team members (e.g., clinical pharmacists, billing, etc.)
• Maintain compliance with HIPAA, state board of pharmacy rules, and internal SOPs

QUALIFICATIONS REQUIRED :

Work Environment & Schedule

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Aylo Health is an Equal Opportunity Employer