Restaurant General Manager
Potbelly - DKDC Group LLCWinston Salem, North Carolina, United States, 271033 days ago
Job type
- Full-time
Job descriptionDelight customers with Great Food and Good Vibes Effectively handle customer complaints / issues. Measure customer satisfaction and execute plan to improve both satisfaction and loyalty. Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met. Ensure product quality, safety and sanitation standards are met. Provide fast, friendly and accurate service. Continuously improve customer feedback program scores. Increase comp sales and deliver budgeted sales each period. Create marketing plan. Lead local shop marketing to increase sales. GM ideally lives in the neighborhood and is involved in the community, the school and local business, social and not-for-profit activities. Create shop plan to continuously improve the business. Control cost of goods, variances and inventories within the shop. Staff and schedule appropriately to control labor costs. Ensure proper cash handling and deposit procedures are followed. Ensure appropriate inventory and ordering systems are in place. Must have financial literacy; Ability to understand and learn from financial reports. Ability to increase flow-through. Must have the ability / stamina to work a minimum of 45 hours per week. Ability to stand / walk for 9-10 hours per day. Must be able to exert well-paced and frequent mobility for periods of up to five hours. Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally. Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%). Must be able to tolerate higher levels of noise from music, customer and employee traffic. Must be able to tolerate potential allergens : peanut products, egg, dairy, gluten, soy, seafood and shellfish. Must represent The Potbelly Way Adopts the Company Values as their personal Has excellent communication skills, including active listening and the ability to ask great Has a sustained record of leading teams to Possess an extremely strong work Is educated and an active Takes initiative to solve problems and to get things done correctly and on Has the ability to grow other Exhibits humility and self- Knows how and successfully grows sales / business Minimum of at least 2 years experience as a General Manager in restaurant or retail environment with P&L. responsibility. Restaurant Industry, preferred. High School degree; Bachelor’s degree, Strong business Ability to see “Big Picture.” Ability to manage a fast-paced, high-volume, clean, customer-focused Must have Open As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities. Must spend 80-90% of time on the shop floor in the Front of the Must have financial Ability to understand financial reports. Exceptional customer service Strong time-management Ability to multi-task, to prioritize and to organize. Strong interpersonal Ability to select, develop, inspire and manage strong teams. Strong communication skills, both written and Ability to delegate, follow-up and hold team Ability to create and execute effective plans to build the Must have the ability to set budgets and maintain food and beverage Ability to follow expectations and guidelines set by Microsoft Office
Job Title : General Manager
Department / Function : Operations
Location : Field, in shop
Reports to : District Manager
Job Level 2
Job Band Manager
Full-Time - Exempt
Travel Requirements : Rarely
GENERAL DESCRIPTION
The GM is the leader of the Company shop! They should bring their positive energy each day to build and inspire our teams and to make Company a fun place for our customers, too. They should have the ability to see the “Big Picture” of running the business. Be able to coach and develop people, to execute outstanding product quality and exceptional customer service, and to build sales and control costs for each shift. They should also be able to multi-task and follow Company standard operating policies and procedures with essential areas of focus including (but are not limited to) :
ESSENTIAL FUNCTIONS
People
- Select and hire great employees who represent Company Values.
- Train and develop all employees to the next level.
- Assess staff abilities. Create and implement effective development plans.
- Create and enforce a plan to reduce turnover.
- Delegate tasks to team and provide follow-up. Hold team accountable.
- Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions.
- Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
- Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
- Administer all in-shop employee benefits and payroll procedures.
Customers
Sales
Profits
ESSENTIAL PHYSICAL FUNCTIONS
EXPERIENCE, EDUCATION AND BEHAVIORS
PI24d410a1135b-30511-38680200
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Restaurant General Manager • Winston Salem, North Carolina, United States, 27103
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