Client Service Specialist (Scheduler)

Job Description

Job Description

Description : Company Overview

ARCXIS, headquartered in Houston, Texas, is the leading provider of inspection, design, engineering, energy efficiency, and quality assurance services for the U.S. residential construction industry. With a nationwide presence, ARCXIS serves builders across the continental United States, delivering innovative solutions that enhance efficiency, performance, and compliance in new home construction.

Our national team brings together years of expertise, offering a comprehensive suite of services that support builders in constructing high-quality, high-performance, energy-efficient homes. Through cutting-edge technology, industry knowledge, and a commitment to excellence, ARCXIS continues to set the standard for residential construction services.

To learn more, visit www.arcxis.com

General Overview of Position :

This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The central scheduler must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.

Primary Responsibilities :

• Analyze and monitor information from the operation software of the client(s) daily.
• Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
• Effectively scheduling visits while following procedure.
• Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
• Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
• Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
• Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
• Track information relating to field inspections and any issues that arise.
• Help management stay in touch with builders regarding missing and / or needed information (accounting, contracts, etc.)
• Other duties as assigned.

Requirements :

Education, Experience, and Desired Qualifications :

High School Diploma, or GED

Minimum of three (3) years general office experience

Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)

Proven experience in data entry

Above-average typing skills (50-60 WPM)

Professional written and verbal communication skills both internal and external

Above-average knowledge of word processing tools, spreadsheets such as MS Office, Word, Excel. Knowledge of construction management and contractor scheduling software a plus

General construction knowledge a plus

Ability to perform data entry in multiple forms of software, manage multiple transactions a day and think quickly to provide real-time solutions to issues as they arise

Excellent customer service skills via phone and email

Excellent attention to detail is a must

Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision

Time Management – Ability to manage and prioritize multiple projects and deadlines

Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally

Teamwork - Works well with others, offers assistance, and collaborates

Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

ARCXIS rates are contingent on skill set, experience, and geographical location of the position.