Service Technician

Job Description

Job Description

BASIC JOB SUMMARY :

The Service Technician is responsible for the repair of assigned vehicle jobs.

SPECIFIC RESPONSIBILITIES :

• Assist the dealership in its efforts to achieve a high level customer satisfaction through proper repair procedures, attitude, and communication.
• Properly complete jobs for which the technician is trained and qualified as assigned by service management. Work on jobs on repair order only unless the General Manager authorizes otherwise.
• Complete all work according to the applicable safety requirements and published procedures and make every effort to achieve the production objectives set by management.
• Maintain an inventory of mechanical tools needed to perform the work for which the technician is trained and qualified for that are not normally inventoried by the service department as “Special Service Tools.”
• Properly use the Special Service Tools, shop equipment, computers, and repair manuals provided by the service department. Return them, cleaned and in order, to their assigned location after use. Do not ever remove these tools from our shop facility. Report missing, damaged or malfunctioning tools to the manager.
• Review and adhere to Shop Rules for Technicians.

OTHER RESPONSIBILITIES :

Give top priority to any job that has returned due to improper repair or diagnosis (comeback).

Use protective gear (fender and seat covers, floor mats, etc.) and other precautions to prevent the vehicle from getting damaged,

SPECIAL REQUIREMENTS :

ENVIRONMENTAL CONDITIONS :

The work environment includes the following weather conditions : heat, humidity, cold, moisture, and wind. Noise levels are moderately significant (engines and machines operating) to spikes in levels for short periods of time from the operation of power tools. Vehicles can have dangerously hot surfaces and fluids, and systems that can explode, like airbags, and they also have sharp edges that can cut human flesh, for which protective gear must be worn and repair procedures must be clearly followed to avoid accidents and injury.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the Service Technician to successfully perform the essential functions of this job. Because of the nature of the job only very limited reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIAL SITUATIONS (INJURY STATUS) :

Technicians sustain injuries on occasion. Report any injury, minor or not, to the Service Manager immediately and recount all circumstances and name any witnesses to the injury as per handbook and dealership policies. Except for minor incidents, like cuts / abrasions / pricks / dust in eye / etc., you are required to submit to a heath screening as soon as reasonably possible.

IF you are not able to return to work, notify the Service Manager or General Manager and submit a doctor’s excuse as soon as reasonably possible. Ask the doctor to record your injury status as it relates to work on the excuse. From the doctor’s record, IF you are able to perform partial job duties or light duty work, like training or assisting the dealership with office work (filing, phone calls, etc.), you are expected to do so. IF you are not able to return to work at all, call in to the Service Manager each day with updates at to your status if reasonably possible. Also, let the Service Manager know about doctor’s follow-up visits as soon as you know the date, time and hours that you will need to take away from work.

EMPLOYEE ACKNOWLEDGEMENT

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workloads, rush jobs, or technological developments).

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.