Sr. Business Analyst - Retail & Ecommerce

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Sr. Business Analyst Retail & Ecommerce Remote EST or CST United States

The Sr. Retail & Ecommerce Business Analyst is responsible for account(s) demand planning & product forecasting, order management, and providing robust data analytics & business intelligence reporting to ensure account(s) success and decision confidence. This highly analytical position supports external ecommerce accounts, our Direct-to-Consumer (DTC) Ecommerce business, and other assigned retail accounts, requiring strong project management, prioritization, and communication skills. Experience in demand planning / forecasting, order management, working knowledge of retailer processes and systems, and experience developing and managing DTC ecommerce business operations are important for success in this role. This position works across various levels of a retail organization, including retailer business analysts and buyers, as well as internal cross-functional teams supporting the DTC ecommerce business. The position directly supports the sales leader and works closely with internal functions including Finance, IT, Marketing, Product Management, Supply Chain and Operations.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do : Business Operations

• Build and manage relationships with internal stakeholders and with account analysts; ensure strong communication with the buying organization and other functions if / as needed
• Assist sales leader with strategy development, assortment planning & optimization, pricing and related activities.
• Develop and lead forecasting process; utilize strong analytical and concise communication skills when speaking to business performance, drivers and impacts (financial and operational)
• Partner with Supply Chain & Operations partners to ensure smooth product logistics, mitigate challenges, and build / enhance forecasting processes.
• Plan and smoothly execute product transitions with minimal customer impact (strong replenishment plan)
• Manage vendor compliance reporting and monthly disputes / claims processes
• Support the development and management of a DTC reverse logistics program, including analysis and improvement recommendations
• Assist in resolving consumer issues by analyzing data and working with the consumer service team to create a repeatable feedback loop
• Lead in the development and implementation of new analytical tools, process, and reporting to elevate the business performance, including identifying inefficiencies and streamlining solutions.
• Identify and lead implementation of best practices that improve customer and consumer experiences
• Support channel marketing to ensure SKU information is updated and maintained in retailer systems
• Assist channel marketing with promotional post-performance ROI reporting if / as needed
• Support ecommerce channel projects on time and within budget as well as ad-hoc analytical requests
• SME on account operational requirements and portal navigation, and DTC site navigation. Also act as a training guide for new ecommerce channel business analysts.

Data Analytics & Reporting

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