Talent.com
Payroll Solution Specialist - Urgently Hiring!

Payroll Solution Specialist - Urgently Hiring!

ADPNorfolk, VA, United States
30+ days ago
Job type
  • Full-time
Job description

ADP is hiring a Payroll Solutions Specialist.

Are you ready to join a company offering career advancement opportunities throughout your career journey?

  • Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
  • Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will join a high-performing team in ADP's Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients' inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP , watch here : https : / / adp.careers / Client_Services_Videos

WHAT YOU'LL DO : Responsibilities

What you can expect on a typical day :

  • Product Support . You will respond to client questions regarding our payroll and benefits products and provide application and product navigation support. Support activities can include : data maintenance, set up, configuration changes for multiple options (e.g., Vacation / Paid Time Off , Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.).
  • Payroll Processing - Tax . You will assist clients with payroll processing and solve any issues that may arise. You will assist clients with tax changes for understanding, conduct research, and follow-up as needed. To ensure timely and accurate payroll and tax processing, you will provide timely communication to the correct parties for any updates, changes, or client issues. You will monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active. You will use online tools in your daily role to do your job.
  • Consultation . You will act as a trusted advisor to your clients and provide consultative support and recommendation on product optimization during status calls and other interactions.
  • Quarter and Year-End Support. During these periods, you will play a critical role where we resolve issues in partnership with our clients that surface in error prevention notices. Together, you will determine corrections and generate details on changes needed for processing additional payroll.
  • Reporting and Analysis. You will work on complex projects, including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more. You will research historical data, determine adjustments, and use online tools to make corrections.
  • Collaborate and Communicate. You will collaborate with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and possibly third-party vendors to identify and resolve issues and ensure that these services meet client expectations. You will escalate issues when necessary and communicate status and resolution to the client. You will also share upcoming changes with your clients that could impact them and address their concerns. You will create standard client documentation and update it regularly.
  • TO SUCCEED IN THIS ROLE : Required Qualifications

  • At least two years of experience, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

  • You will have occasional extended hours during peak seasons and may work 5 - 10 hours of overtime 6 - 8 weeks of the year.
  • BONUS POINTS FOR THESE : Preferred Qualifications

  • High-level payroll knowledge, including payroll skills for processing client payrolls.
  • Basic knowledge of payroll tax principles and wage and hour laws.
  • Create a job alert for this search

    Payroll Specialist • Norfolk, VA, United States

    Related jobs
    Payroll Solution Specialist - Now Hiring!

    Payroll Solution Specialist - Now Hiring!

    ADPNorfolk, VA, United States
    Full-time
    Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guideline...Show moreLast updated: 30+ days ago
    Payroll Solution Specialist

    Payroll Solution Specialist

    ADPNorfolk, VA, United States
    Full-time
    Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guideline...Show moreLast updated: 30+ days ago
    • Promoted
    Shift Lead - Hiring Now!

    Shift Lead - Hiring Now!

    Five GuysHampton, VA, United States
    Full-time
    Pay for this position is $45,000-$55,000.This position is also eligible for participation in performance-based bonus rewards. Real work / life hours of operation.Most locations open at 11 : 00 am and cl...Show moreLast updated: 6 days ago
    • Promoted
    HR Solution Specialist

    HR Solution Specialist

    Automatic Data ProcessingNorfolk, VA, US
    Full-time
    Human Resources Solution Specialist.Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning traini...Show moreLast updated: 11 days ago
    • Promoted
    Payroll Solution Specialist

    Payroll Solution Specialist

    Automatic Data ProcessingNorfolk, VA, US
    Full-time
    ADP is hiring a Payroll Solutions Specialist.Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winni...Show moreLast updated: 30+ days ago
    Payroll Business Partner - Urgently Hiring!

    Payroll Business Partner - Urgently Hiring!

    ADPNorfolk, VA, United States
    Full-time
    Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guideline...Show moreLast updated: 30+ days ago
    Benefit Solutions Specialist I - Urgently Hiring!

    Benefit Solutions Specialist I - Urgently Hiring!

    ADPNorfolk, VA, United States
    Full-time
    Benefit Solutions Specialist - I.Ensures platform configuration and readiness to support a client through their annual enrollment processes. This includes all project activities involved in coordina...Show moreLast updated: 18 days ago
    Sr. Payroll Implementation Consultant - Urgently Hiring!

    Sr. Payroll Implementation Consultant - Urgently Hiring!

    ADPNorfolk, VA, United States
    Full-time
    ADP is hiring a Senior Payroll Implementation Consultant.In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting e...Show moreLast updated: 30+ days ago
    HR Solution Specialist - Now Hiring!

    HR Solution Specialist - Now Hiring!

    ADPNorfolk, VA, United States
    Full-time
    Human Resources Solution Specialist.Are you ready to join a company offering career advancement opportunities throughout your career journey?. Do you want to join a company with award-winning traini...Show moreLast updated: 13 days ago
    HR Solution Specialist

    HR Solution Specialist

    ADPNorfolk, VA, United States
    Full-time
    Human Resources Solution Specialist.Are you ready to join a company offering career advancement opportunities throughout your career journey?. Do you want to join a company with award-winning traini...Show moreLast updated: 13 days ago
    HR Solution Specialist - Urgently Hiring!

    HR Solution Specialist - Urgently Hiring!

    ADPNorfolk, VA, United States
    Full-time
    Human Resources Solution Specialist.Are you ready to join a company offering career advancement opportunities throughout your career journey?. Do you want to join a company with award-winning traini...Show moreLast updated: 13 days ago
    Benefit Solutions Specialist I - Now Hiring!

    Benefit Solutions Specialist I - Now Hiring!

    ADPNorfolk, VA, United States
    Full-time
    Benefit Solutions Specialist - I.Ensures platform configuration and readiness to support a client through their annual enrollment processes. This includes all project activities involved in coordina...Show moreLast updated: 18 days ago
    • Promoted
    PAYROLL PROCESSOR

    PAYROLL PROCESSOR

    Virginia Department of Human Resource ManagementNorfolk, VA, US
    Full-time +1
    Agency : VP OF ADMIN AND FINANCE.Full Time or Part Time : Full Time.Job Description : The primary objective of this position is to perform the full range of payroll processing activities to include ca...Show moreLast updated: 30+ days ago
    Sr. Payroll Implementation Consultant - Now Hiring!

    Sr. Payroll Implementation Consultant - Now Hiring!

    ADPNorfolk, VA, United States
    Full-time
    ADP is hiring a Senior Payroll Implementation Consultant.In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting e...Show moreLast updated: 30+ days ago
    Sr. Payroll Implementation Consultant

    Sr. Payroll Implementation Consultant

    ADPNorfolk, VA, United States
    Full-time
    ADP is hiring a Senior Payroll Implementation Consultant.In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting e...Show moreLast updated: 30+ days ago
    • Promoted
    Tax Expert - 2+ Yrs Paid Tax Experience Required

    Tax Expert - 2+ Yrs Paid Tax Experience Required

    IntuitSuffolk, Virginia
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 7 days ago
    Payroll Business Partner - Now Hiring!

    Payroll Business Partner - Now Hiring!

    ADPNorfolk, VA, United States
    Full-time
    Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guideline...Show moreLast updated: 30+ days ago
    • Promoted
    Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required

    Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required

    IntuitSuffolk, Virginia
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 4 days ago