Manager

POSITION OVERVIEW

MASTIHA is seeking a dedicated, hands-on Manager to lead operations at our Union Market food hall location. This role calls for a passionate, organized, and service-driven leader who thrives in a fast-paced environment and is committed to upholding our high standards of hospitality, food quality, and operational excellence. You will help oversee daily operations, lead and mentor staff, and collaborate directly with leadership team to continue elevating the MASTIHA guest experience.

RESPONSIBILITIES

• Oversee Front-of-House and Back-of-House operations.
• Manage operations to ensure all food meets MASTIHA’s specifications and health, safety, and hygiene standards
• Lead, mentor, and support staff; ensure adherence to all policies, procedures, and uniform standards.
• Collaborate with leadership on culinary direction, menu development, and quality control.
• Track inventory, monitor demand, and maintain an efficient supply chain while minimizing waste.
• Complete daily log reports and communicate operational updates to the leadership Team.
• Ensure full implementation of all company policies and standards.
• Support hiring, onboarding, training, and professional development of team members.
• Greet guests, guide menu choices, and ensure warm, friendly, responsive customer service.
• Step into FOH or BOH roles when needed to maintain smooth operations.
• Manage opening and closing procedures.
• Ensure proper equipment maintenance and report urgent issues promptly.
• Consistently uphold recipe accuracy, portioning, food safety, and service standards.
• Maintain a clean, safe work environment and follow daily / weekly cleaning schedules.
• Restock inventory and monitor items requiring replenishment.
• Attend all scheduled meetings and contribute ideas for improvement.
• Perform additional duties as assigned by leadership.

QUALIFICATIONS

ABOUT US

Step into the sacred realm of a Greek feast, and you’ll be greeted with a jug of verdant olive oil, a bowl of briny olives, a hunk of savory feta, smooth yogurt, and a basket of freshly made pita.

At MASTIHA, we have a deep appreciation for the old-world Greek table, a place where good company, food, and stories are shared, and where time stops to savor these moments.

We are a locally owned, small business specializing in delicious, scratch-made Greek foods. Find us in the DC area at various markets and retailers, and our newest brick-and-mortar location inside Union Market DC. Nothing makes us happier than sharing a slice of Greece with you!