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Field Service Engineer

Field Service Engineer

Redline Chambers IncSalt Lake City, UT, United States
30+ days ago
Job type
  • Full-time
Job description

Do you want more than just a job? If you are looking for a great career opportunity you've come to the right place! We are currently hiring and seeking talented individuals to join our growing team! We offer competitive wages, a great benefit package plus the ability to grow and learn new things.

If you are not familiar with us, Redline Chambers, located in Salt Lake City, Utah, manufactures standard and custom precision-engineered and fabricated vacuum chambers and systems. Redline Chambers customers cover a wide range of industries including defense, aerospace, medical, and electronics industries, among others.

We offer great benefits including :

  • Medical, dental and vision insurances
  • paid vacation and company holiday time
  • 401k with employer match and immediate vesting
  • Employee training programs, tuition assistance and career growth opportunities

Visit our website for more information :

EOE (Equal Opportunity Employer)

Job Description

Summary :

Under the direction of the Director of Operations, the Field Service Engineer III travels to customer sites to install, start up, troubleshoot, or repair vacuum systems and chambers. When not on customer service visits, the Field Service Technician will support the manufacture of vacuum systems, rental equipment service, and :

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Promote and provide a "World Class Customer Experience" when interacting and working with customers, visitors, fellow colleagues, potential employees, business partners, sales representatives, and vendors.
  • Some travel to customer sites within the US to install, start-up and repair vacuum systems and chambers.
  • Performs a variety of maintenance and technical support on vacuum and leak detection products and systems.
  • Experience with customer support and service, including some quoting and sales.
  • Knowledge of electronics and electrical systems, i.e. NFPA 70, UL508, DC / AC / analog electronics, troubleshooting, and instrumentation.
  • Reviews reports and documentation from customers, and inspects malfunctioning product to resolve nature and scope of problems.
  • Experience with Program Logic Controls (PLC), operator interface, communications, and frequency programming and debugging processes.
  • Operating the following company or customer equipment : service vans, fork trucks, scissor lifts and overhead cranes.
  • Experience is print reading of control wiring, pneumatic P&ID, fluid, and vacuum systems.
  • Perform gas, water, and pneumatic system troubleshooting.
  • Experience with programming, debugging, and troubleshooting PLCs.
  • Perform mechanical assembly, working with various mild steel, stainless steel, structural angles, channels, and tubing.
  • Develop working relationships with other departments to address and resolve issues.
  • Participate in cross functional teams to address and resolve manufacturing, design, and quality problems, and ensure the continuous improvement of processes and methods.
  • Comply with all housekeeping procedures, quality standards, and safety regulations.
  • Lean Manufacturing experience a plus
  • Complete special projects, as assigned
  • Supervisory Responsibilities : This job has no direct supervisory responsibilities but may indirectly supervise or coordinate personnel and job functions at work sites.

    Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience : Associate's degree (AA) in an electrical major or equivalent from an accredited two-year college or technical school; or five to ten years related experience and / or training; or equivalent combination of education and experience.

    Language Skills : Ability to read, analyze, and interpret technical specifications and blueprints. Ability to communicate effectively with customers and other employees of the Company.

    Mathematical Skills : Ability to read tape measures, and do basic math, including fractions, decimals, percentages, ratios, and proportions.

    Reasoning Ability : Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret an extensive variety of technical documents and deal with both abstract and concrete variables. Ability to read and interpret schematic prints.

    Computer Skills : Knowledge and skill with Microsoft Office products and Windows-based computer applications. Familiarity with writing service reports and using Expense software is a plus.

    Certificates, Licenses, Registrations : An Electrical certificate / training, especially working with high voltage power, is required. Also required is a current, valid driver's license.

    Physical Demands : The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of the job, the employee is frequently required to stand; walk; reach above shoulders, climb, balance, stoop, kneel, crouch, or crawl; work in confined or enclosed spaces; work at elevated heights; use hands to finger, handle, or touch objects, tools, or controls; talk; and hear. The employee is occasionally required to sit. The employee must regularly lift and / or move up to 40 pounds and occasionally lift and / or move between 40-100 pounds. Any lifting over 40 pounds is required to use team lifting techniques. Specific vision abilities required in this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee frequently uses hand tools, some power tools, tape measure, and other miscellaneous tools.

    Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

    Core Competencies

    To perform the job successfully, an individual should demonstrate the following competencies :

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
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    Field Service Engineer • Salt Lake City, UT, United States

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