Senior Manager, Sustaining Quality Engineering New Hybrid - San Francisco, California

Overview

Senior Manager, Sustaining Quality Engineering in the Supply Chain team. Lead a team of quality engineers across Oura Manufacturing, R&D, and Member Experience to ensure product quality throughout development, ramp, and sustaining phases. This is a hybrid role based in San Francisco, CA with onsite expectation three days per week.

This role combines people leadership with hands-on contributions to key technical deliverables, focusing on driving product quality from launch into sustaining operations and leveraging field data to reduce field failures and warranty claims.

What you will do

• Lead and mentor a team of quality engineers, managing performance and fostering professional growth.
• Establish and refine the Engineering Field Failure Analysis (EFFA) program : develop and optimize the EFFA workflow, categorize failure modes, and enhance troubleshooting processes.
• Drive comprehensive Failure Analysis (FA) and Corrective Actions (CA)

partner with design, manufacturing, reliability teams, and suppliers to understand field failures and implement DOEs and PRQs to mitigate issues and improve the customer experience.

facilitate and track ECRs / ECNs driven by quality improvements across the supply chain.

ensure yield from NPI to mass production and address quality alerts and special cases affecting performance.

implement warranty tracking and reporting to identify trends, drive root cause analysis, and reduce warranty claims.

conduct supplier audits, pursue cost-down opportunities related to quality, and support capacity expansion while maintaining high quality.

oversee quality for specific programs from development to sustaining, ensuring adherence to quality gates and standards.

identify risks and communicate data-driven recommendations across Oura teams and suppliers.

analyze data to set component specifications and critical process control limits.

Qualifications

What we offer

Equal opportunity

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will not discriminate based on age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected status, race, religion, sexual orientation, or veteran status. We will provide reasonable accommodations during the interview process as needed.

Disclaimer : Beware of fake job offers. Oura postings are on the official OURA Careers page and trusted job boards. We will never ask for personal information or payment for equipment upfront.

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