Clinical Operations Manager

A company is looking for a Clinical Operations Manager to support its clinical operations team.

Key Responsibilities

Provide daily support to counselors via email, phone, and chat to ensure high-quality clinical care

Act as a point of escalation for complex customer and counselor inquiries, organizing cross-functional teams as needed

Audit data and provide actionable clinical feedback to counselors while monitoring their qualifications and capabilities

Required Qualifications

Graduate degree (Masters or Doctorate) in counseling, psychology, or social work

At least 1 year of experience as a therapist within the last 2 years

Analytical and metrics-driven with a proven decision-making track record based on data

Ability to understand and respect various therapeutic approaches

Possess a growth mindset and thrive in a data-driven, customer-centric environment