Customer Quality Representative - Kennesaw, GA

Job Description

Customer Quality Representative - Kennesaw, GA

Job Summary :

The Customer Quality Representative for the Health and Wellness platform will act as the liaison between customers, manufacturing sites, warehouses and internal departments on all relevant quality related matters. The Customer Quality Representative role is an experienced role in the Customer Quality team. The individual in this role is expected to have exposure to all aspects of quality support for the commercial team, product salespersons, customer service, and production teams. The expectation is to provide decision making related to customer management and support / mentor Customer Quality specialists, collaborate SME's on more complex requests and address issues on day-to-day activities ensuring the growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation will be required to define, develop, and implement improvement changes within the supported business units to meet best in class production and food safety expectations. This role is responsible for the management of customer quality relationships and experience. This position reports to the Customer Quality Manager.

Essential Job Functions :

• Provide global platfom support for ADM H&W North American product branded and manufactured ingredients and formulations
• Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
• Liaise between customers and manufacturing sites, warehouse and internal departments, co-manufacturers, regulatory teams on all relevant quality related matters - Responsible for leading the customer quality improvement
• Identify and manage risks in cooperation with plant quality department, as well as Site Quality leaders, understanding and assisting with new and established risk assessments
• Communicate with customer base on all facets of quality details, including product specifications, analytical details, questionnaires, applications and product quality issues
• Document any customer complaints, and work with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; follow up to ensure full resolution of complaint, including final letter to customer
• Responsible for management of Customer Quality KPIs, planning improvement strategy, and outputs of the Customer quality team
• Execute relevant projects that deliver results for Product Stewards, Business Managers and sales teams.
• Master information systems as needed to effectively perform tasks
• Respond to customer requests for standard / non-standard documentation and questionnaires as needed
• Develop and analyze trends and report on established KPIs, with responsibility for identifying, planning and implementing improvements

Job Qualifications :

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF : 101959BR

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including :

Additional benefits include :

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

The pay range for this position is expected to be between :