System Engineer

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Who We Are

With its AI-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is seeking a System Engineer to run our system control center to ensure critical issues are communicated to the cross-functional teams to ensure best system performance. You will drive CI (continuous improvement) and troubleshooting projects by identifying root cause issues and partnering with cross-functional teams to drive execution of performance criteria of the system.

What we do

The System Engineer is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic's robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.

What you'll do

• Monitor health of the automated adapters, vertical lifts, and automated robotic vehicles.
• Responsible for the troubleshooting of advanced system and operational issues.
• Communicating technical concepts clearly and concisely to site teams and customers.
• Document and report issues to engineering teams and work with them on a solution.
• Train and assist operators on overall system including automated adapters, vertical lifts, automated robotic vehicles, warehouse management systems, and other IT problems.
• Ability to step in and effectively backfill key Symbotic on-site roles.
• Partner heavily with customers and other internal and external clients.
• Assist in escalation as required to support teams to solve production impacting problems.
• Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution, in a context of change focused on production.
• Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers' processes and procedures are met daily.

What you'll need

Our Environment

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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