Job Description
Job Description
Overview
Accompany us as we continue this insightful expedition at Canon Virginia Inc. We are seeking a dedicated, and motivated individual to fill our return center technician 2 position.
Are you ready for the next level?
In this role, you're a valued employee and will experience working in a collaborative environment that feels inviting. Canon's corporate philosophy is kyosei, which we translate to "all people, regardless of race, religion, or culture, harmoniously living and working together into the future.
Canon's goal is to help give to the prosperity of the world and happiness of humanity, which will lead to continued growth and bring the world closer to achieving kyosei.
Responsibilities
- Receives, credits, inspects, stocks-in and / or processes items returned for credit by inputting and verifying data in system for single and mass returns.
- Receives individual and mass order returns in system by entering package information into system and verifying order quantities, data accuracy, etc.
- Inspects and assigns initial stock-in status for package based on the condition of the product and established guidelines.
Labels each unit according to the status assigned.
- Verifies quantities in system matches physical count of stock-in items.
- Assigns, creates and / or closes shipping, transfer, stock status changes in system.
- Documents and inputs information regarding hold and status changes to returned products.
- Processes end of life products / accessories and changes stock status in system.
- Ensures information is accurate and corrects any mistakes in the system before issuing credit.
- Exports data from system to track and document hold / status changes.
- Schedules with security for proper disposal of items.
- Reviews system 21 daily for CSA resolution and coordinates activity to resolve these actions.
- Communicates with other departments at CVI, CUSA, and / or customers regarding various product concerns.
- Runs various reports to verify discrepancies, track credits / returns / canceled orders, etc. Investigates and resolves discrepancies, products not credited, etc.
- Responds to inquiries from CUSA regarding product orders. Researches and investigates and communicate status updates and resolutions.
- Trains new members on various work stations.
- Cross train on all work stations to ensure adequate coverage.
- May be assigned additional duties and / or special projects.
Available shifts and compensation : We have available shifts all days of the week. Compensation depends on your experience.
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