Military/Veteran Peer Support Specialist III

Posting Summary

Rutgers, the State University of New Jersey, is seeking a Military/Veteran Peer Support Specialist III Military Services of Rutgers University Behavioral Health Care.

Under the supervision, the Military/Veteran Peer Support Specialist III provides person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and disposition.

Among the key duties of this position are the following:

• Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner.
• Develops and maintains a peer to peer relationship with individuals served so that he/she can identify emotional, psychiatric or behavioral changes with may require further support.
• Utilizes own experiences as a vehicle to connect and establish rapport and relationship building with individual served.
• Promptly responds to all service requests.
• Responds to referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner

FLSA Nonexempt Grade 177 Salary Details Minimum Salary 26.730 Mid Range Salary 27.230 Maximum Salary 28.050 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time Working Hours Standard Hours 40.00 Daily Work Shift Evening Work Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a fully remote work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System. Union Description Teamsters 97 Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience

• High School diploma or equivalent and at least three (3) years of active-duty service or have served thirty (30) days in a combat zone which includes medically discharged or medically retired service members or have served four (4) years in the National Guard.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Demonstrated ability to use a computer to record services and other basic office functions.
• Demonstrated ability to work independently and as a member of a team.
• May be required to work nights, weekends and holidays.

Preferred Qualifications Equipment Utilized Physical Demands and Work Environment PHYSICAL DEMANDS:

• Ability to speak clearly and write proficiently.
• Hearing is essential.
• The ability to focus on the task at hand despite numerous interruptions.
• Must be able to sit for extended periods of time and document into an electronic contact record.
• May be required to lift up to 20lbs.

WORK ENVIRONMENT:

• Handles phone requests under time and decision-making pressure.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
• Handles emergency or crisis situations.

Special Conditions