Community & Partner Relations Coordinator

Position Title : Community

& Partner Relations

Coordinator

Company

Overview : Upward Health is an

in-home, multidisciplinary medical group providing 24 / 7

whole-person care. Our clinical team treats physical, behavioral,

and social health needs when and where a patient needs help.

Everyone on our team from our doctors, nurses, and Care Specialists

to our HR, Technology, and Business Services staff are driven by a

desire to improve the lives of our patients. We are able to treat a

wide range of needs everything from addressing poorly controlled

blood sugar to combatting anxiety to accessing medically tailored

meals because we know that health requires care for the whole

person. Its no wonder 98% of patients report being fully satisfied

with Upward Health!

Job Title &

Role Description : The

Community & Partner Relations Coordinator

(CPRC) plays a vital role in embedding Upward Health

within the local care ecosystem. This position is responsible for

building and strengthening relationships with community-based

organizations (CBOs), clinical providers, and ancillary service

partners such as labs and imaging centers. By cultivating these

partnerships, the CPRC helps create a seamless, person-centered

network of support that meets both the clinical and basic needs of

our patients. The CPRC also leads the development and ongoing

maintenance of a robust, up-to-date resource directory to connect

patients to essential servicessupporting our commitment to

whole-person care.

Key

Responsibilities

Identify and engage

key organizations and influencers to build robust local networks of

clinical and community partners.

Maintain and

update partner directories (CBOs and clinical providers) in

Salesforce, aligned to market needs and service

availability.

Ensure external clinical and

community partners meet quality standards and are aligned with

patient needs (e.g., housing, food,

transportation).

Serve as the primary liaison

for external partners, including PCPs, specialists, SNFs, labs,

imaging centers, and community

organizations.

Facilitate regular check-ins and

feedback loops with partners to align expectations, monitor

progress toward enrollment and quality goals, and resolve

challenges.

Support care teams by sourcing

relevant resources to address UH patients' clinical and social

needs.

Develop a strong understanding

of application processes for key community resources (e.g., SNAP,

Medicaid, housing assistance), and support care team training and

education to ensure accurate and efficient

completion.

Use data driven approach to develop

targeted interventions / campaign that help drive enrollments,

improve Annual Wellness Visits, close quality gaps and reduce

readmissions.

Skills

Required : Network

development, relationship management and stakeholder

engagement

Experience in healthcare, social

services, or community outreach

Strong verbal

and written communication

CRM / EMR proficiency

(Salesforce preferred)

Organizational and time

management skills

Data analysis and

interpretation

Knowledge of social service

programs (e.g., SNAP, housing

assistance)

Key

Behaviors : Builds trust

and rapport with diverse partners and

stakeholders

Takes initiative in outreach and

follow-ups (in-the-field and

telephonic)

Displays cultural sensitivity and

community awareness

Demonstrates adaptability

in dynamic, multi-stakeholder

environments

Maintains professionalism in all

communications and representations

Provides

proactive support to internal care

teams

Competencies : Interpersonal

Communication : Able to connect and

communicate effectively with both clinical and community

partners.

Collaboration :

Works closely with care teams and

external organizations to align on goals and ensure smooth patient

transitions.

Problem Solving :

Uses data and partner feedback to

troubleshoot gaps in care and improve resource

navigation.

Technology Proficiency :

Comfortable using tools like

Salesforce and EMRs to manage partner directories and track

outcomes.

Community Engagement :

Acts as a liaison between Upward

Health and the local ecosystem, representing the organization at

events and meetings.

Attention to

Detail : Ensures accurate and

up-to-date documentation of resources and partner

relationships.

Upward Health is proud

to be an equal opportunity employer. We are committed to

attracting, retaining, and maximizing the performance of a diverse

and inclusive workforce. This job description is a general outline

of duties performed and is not to be misconstrued as encompassing

all duties performed within the position.

California pay

range $60,000 - $65,000 USD

Upward Health Benefits

Upward Health Core Values

Upward Health YouTube Channel

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