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Director of Operations Family Support

Director of Operations Family Support

ServiceNetNorthampton, MA, US
6 days ago
Job type
  • Full-time
Job description

Director of Operations, Family Support Children's & Self-Direction Programs

ServiceNet, a leading Human Services agency, is seeking a compassionate, dedicated, and enthusiastic individual to join our team. The Director of Operations provides administrative team support functions specifically to the Children's and Self-Direction Programs of Family Support Services including :

  • DESE / DDS Residential Prevention Program regional in-home program for children / young adults ages 6 -22 with intellectual disabilities and / or autism. Co-management model with parents.
  • IFFS- Intensive Flexible Family Support Programs regional intensive residential prevention for children and young adults, primarily focused on autism, but also open to people with intellectual disabilities.
  • Agency with Choice - regional in-home services for adults with intellectual disabilities and / or autism. Co-management model with adult individuals and / or their families.

Key Responsibilities :

  • Day-to-day operations : Staffing, Budgets, Procedures, Problem solver.
  • Works closely with Senior Case Managers, Senior Director of Operations and other program personnel in preparation for quality review and regulatory compliance and follow-up in responding to needs as they arise.
  • Provides support, guidance, quality assurance, continuous quality improvement and planning for the operations of the programs within the division.
  • Trouble-shoots daily operational issues with staff and independent contractors.
  • Monitors quality of interactions with internal and external customers; ensures that responses to requests are timely and accurate.
  • Monitors, facilitates, and supports service delivery to families through skill-building and / or self-directed models of support.
  • Exemplifies programmatic purpose of providing individualized, empowering supports to individuals and families by meeting each person and family where they are at.
  • Demonstrates understanding of complex family dynamics.
  • Provides fiscal oversight to ensure programs operate within their budgets.
  • Recruits, hires, trains, supervises, and evaluates Senior Case Managers and other program personnel as needed.
  • Serves as an agency liaison for certain functions with the Department of Developmental Services, and other community provider agencies.
  • Serves as program liaison for internal departments to ensure systems are followed and working effectively, contracts and rosters are up to date.
  • Participates in the Family Support Services larger team on projects and development of family services.
  • Acts as a team builder, supporter, and player with integrity and loyalty.
  • Acts as a role model by demonstrating dedication to the organization's mission and goals.
  • Participates in development of, implementation of, and ensures compliance with all ServiceNet policies and procedures.

    • Qualifications :

  • Experience working with Developmental Disabilities, and autism.
  • Experience working with families.
  • Knowledge of generic local resources.
  • Bachelor's Degree preferred in a related field and / or three years full-time experience working with people who live with developmental disabilities and / or autism.
  • Have and maintain a valid driver's license.
  • CPR & 1st Aid Certification.
  • Acceptable Motor Vehicle Driving Record.

    • Benefits :

  • Generous PTO (time-off) package.
  • Comprehensive health and dental insurance plans.
  • Life insurance and long-term disability insurance.
  • 403(b) retirement plan.
  • Tuition remission for eligible classes.
  • Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
  • Opportunities for career development and advancement.
  • And much more

    • About ServiceNet :

    ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

    Join us and become part of a caring community that helps others find joy and purpose. Apply today.

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    Director Of Operation • Northampton, MA, US

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