Neighbor Care CoordinatorMeals On Wheels And More of Central Texas • Austin, TX, US

Neighbor Care Coordinator

Meals On Wheels And More of Central Texas • Austin, TX, US

6 days ago

Job type

Full-time

Job description

Job Description

Full Time

JOB SUMMARY

The Community Neighbor Care Coordinator is a community-embedded role responsible for supporting all neighbors within a defined geographic territory. This position integrates holistic, neighbor-focused, human-centered support with volunteer empowerment and program coordination. The Community Neighbor Care Coordinator develops and leads Neighbor Care Teams, leveraging volunteers to provide personalized support and resources that help neighbors thrive. This role is dedicated to promoting dignity, independence, and positive outcomes aligned with the mission of Meals on Wheels Central Texas (MOWCTX).

QUALIFICATIONS

High school diploma or GED preferred
2+ years’ experience in case management, social services, or community outreach
Experience working with older adults, individuals with disabilities, and diverse populations
Proficiency in Microsoft Office Suite and CRM systems (Salesforce preferred)
Strong interpersonal and communication skills
Ability to work independently and collaboratively in a fast-paced environment
Valid Texas Driver’s License, automobile insurance, and reliable transportation is required to fulfill key responsibilities of position
Bilingual (English / Spanish) preferred but not required

KEY RESPONSIBILITIES

Serve as the primary point of contact for neighbors within assigned geographic area

Conduct in-home and phone-based assessments to identify needs and connect neighbors to appropriate services

Develop and lead Neighbor Care Teams composed of volunteers to provide ongoing support

Coordinate neighbor referrals to appropriate services

Support neighbors as needed for Home Repair grants and financial assistance needs

Maintain accurate and timely documentation of neighbor interactions and service activities in Salesforce

Support neighbors in navigating services and achieving goals that promote independence and well-being

Collaborate with internal departments and external partners to ensure seamless service delivery

Monitor program outcomes and contribute to continuous improvement efforts

Represent MOWCTX at community events and outreach activities

Contribute to organizational goals by completing required shifts in meal delivery, office support, or program management

WORKPLACE ENVIRONMENT AND PHYSICAL DEMANDS

This role may work in an office, field, or service setting

Requires regular use of computers and standard equipment, and communication via phone, email, and in-person is essential

Physical demands include prolonged periods of sitting or standing, moving within the workspace, and occasional lifting or transporting of items up to 35–50 pounds

Meals on Wheels Central Texas provides equal employment opportunities to all applicants and employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify.

We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, you will be given written instructions and an opportunity to contact SSA and / or DHS before any adverse action is taken. Employers may not use E-Verify to pre-screen job applicants and may not influence the choice of documents presented for Form I-9.

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Care Coordinator • Austin, TX, US