Talent.com
Patient Services Specialist

Patient Services Specialist

Baylor Scott & White HealthBee Cave, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are :

  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include :

  • Immediate eligibility for health and welfare benefits
  • 401 (k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement

    • PTO accrual beginning Day 1

    Note : Benefits may vary based upon position type and / or level

    Job Summary

    The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

    Essential Functions of the Role

  • Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
  • Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
  • Accepts payments for physician / clinic services according to established guidelines.
  • Posts payments and enters charges into computer utilizing appropriate codes.
  • Generates daily payment reports and verifies cash drawer against report.
  • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
  • May be required to discuss financial arrangements with patients.
  • Receives and directs phone calls. Assists patients and other visitors.
  • Responds to routine inquiries concerning practice services, hours of operation, etc.
  • Ensures any patient complaints are handled appropriately.
  • Assists with medical records duties as requested.

    • Key Success Factors

  • Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
  • Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
  • Ability to calm upset patients in a composed and professional demeanor.
  • Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
  • Comfortable working in a fast paced, constantly changing and stressful environment.

    • Belonging Statement

    We believe that all people should feel welcomed, valued, and supported.

    QUALIFICATIONS

  • EDUCATION - H.S. Diploma / GED Equivalent
  • EXPERIENCE - Less than 1 Year of Experience
    • Create a job alert for this search

    Patient Service Specialist • Bee Cave, TX, US

    Related jobs
    • Promoted
    Patient Services Team Lead

    Patient Services Team Lead

    Austin Regional ClinicAustin, TX, US
    Full-time
    Under supervision of the Clinic Manager or Business Office Supervisor, is responsible for being a resource for employees and completing assigned daily job duties of the business office staff such a...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Receptionist

    Medical Receptionist

    Southwest Dermatology & VeinManor, TX, US
    Full-time
    We are looking for a front desk receptionist in our office who is friendly, positive, organized, motivated and a team player! Someone who can work M-F in a growing, fast paced environment.You will ...Show moreLast updated: 30+ days ago
    • Promoted
    Hospital Relations Associate

    Hospital Relations Associate

    TEKsystemsAustin, TX, US
    Full-time
    Responds promptly to messages, emails, and phone calls.Coordinates with clients, technologists, and departments to resolve issues. Dispatches unread studies and locates comparison exams for interpre...Show moreLast updated: 3 days ago
    • Promoted
    Nurse Practitioner (Psychiatric )

    Nurse Practitioner (Psychiatric )

    LifeStance HealthSan Marcos, TX, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 6 days ago
    • Promoted
    Patient Coordinator

    Patient Coordinator

    AkuminAustin, TX, US
    Full-time
    The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prep...Show moreLast updated: 13 days ago
    • Promoted
    Medical Receptionist - Bilingual

    Medical Receptionist - Bilingual

    Center for Vein RestorationAustin, TX, US
    Full-time
    Join A Healthcare Team Where You Belong.At Center for Vein Restoration (CVR), our mission is simple but powerful : to improve lives every day. Every patient we care for inspires us to do more, give m...Show moreLast updated: 2 days ago
    • Promoted
    Medical Front Office- ENT

    Medical Front Office- ENT

    AscensionAustin, TX, US
    Full-time
    Medical Administrative Support.Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. Greet patients and visitors, check pa...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Coordinator

    Patient Coordinator

    Aspen DentalRound Rock, TX, US
    Full-time
    Patient Experience Coordinator.At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO).Our best-in-cl...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Receptionist - Austin

    Medical Receptionist - Austin

    Allergy & Ent AssociatesAustin, TX, US
    Full-time
    Medical Front Office Staff Needed.Medical Front Office Staff needed at a multi-specialty clinic for Austin Family Allergy & Asthma Center! 10801 North Mopac Expressway Building 2, Suite 150 Austin,...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Front Office- Oral Maxillofacial

    Medical Front Office- Oral Maxillofacial

    AscensionAustin, TX, US
    Full-time
    Oral Maxillofacial Administrative Support.Schedule : M-F 7 : 30A Start and 4PM End T-TH and 3PM End Friday.Location : 901 W 38th St Austin, Texas 78705. Paid time off (PTO) Various health insurance opti...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Health Coord 1

    Health Coord 1

    Baylor Scott & White HealthLago Vista, TX, US
    Full-time
    The Health Coordinator 1 facilitates patient continuity of care with the healthcare team.This position is responsible for utilizing available resources to ensure patients receive care that is conti...Show moreLast updated: 14 hours ago
    • Promoted
    Medical Front Office- Adolescent Medicine

    Medical Front Office- Adolescent Medicine

    AscensionAustin, TX, US
    Full-time
    Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. Greet patients and visitors, check patients in and out, and obtain n...Show moreLast updated: 3 days ago
    • Promoted
    Medical Receptionist

    Medical Receptionist

    TradeJobsWorkForce78768 Austin, TX, US
    Full-time
    Medical Receptionist Job Duties : Serves patients by greeting and helping them, scheduling appointments,...Show moreLast updated: 30+ days ago
    • Promoted
    Dental Patient Coordinator

    Dental Patient Coordinator

    Peak Dental ServicesJarrell, TX, US
    Full-time
    Jarrell Family Dentistry is an established family dental practice seeking a warm, detail-oriented, and enthusiastic Dental Patient Coordinator to join our team full-time. In this role, you will be t...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Front Office- Cardiology

    Medical Front Office- Cardiology

    AscensionAustin, TX, US
    Full-time
    Cardiology Administrative Support.Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. Greet patients and visitors, check...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Front Office- Neurology

    Medical Front Office- Neurology

    AscensionAustin, TX, US
    Full-time
    Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. Greet patients and visitors, check patients in and out, and obtain n...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Receptionist

    Medical Receptionist

    Quantum Pain and OrthopedicRound Rock, TX, US
    Full-time
    Quantum Pain and Orthopedics- Round Rock.Quantum Pain and Orthopedics- Round Rock is looking for a Medical Receptionist to join our team!. The Medical Receptionist is responsible for many tasks such...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Specialist - Sunday to Wednesday

    Patient Services Specialist - Sunday to Wednesday

    Baylor University Medical CenterPflugerville, TX, US
    Full-time
    Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities.Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empo...Show moreLast updated: 30+ days ago