Universal Banker

Overview

Location : 410 Exton Square Pkwy

Exton, PA 19341

Hours :

Monday-Thursday : 8 : 30 am - 5 : 00 pm

Friday : 8 : 30 am - 6 : 00 pm

(Additional hours as necessary to meet the objectives of the department)

Function : Responsible for the delivery of exceptional customer service related to branch operations on the teller line in conjunction with sales and platform duties, including meeting assigned sales goals, in support of individual and branch production goals. Shared responsibility of duties is dictated by the business needs of the branch.

Duties and Responsibilities :

• Uses a combination of computer systems, S&T sales skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including :
• Identifying customers, verifying authenticity of requested transactions, and completing required steps to protect the customer and the bank from fraud (including verifying balances, placing holds, and documenting proper identification).
• Accepting deposits, verifying endorsements, and issuing receipts.
• Accepting checks or coupons for cashing, identifying customer, verifying endorsements and balances, and / or referring customers to branch management for authorization.
• Accepting savings deposits and withdrawals and performing related duties.
• Providing additional customer services, including bank money orders and other services.
• Accepting various loan payments or other types of payments.
• Balancing window cash daily.
• Performing ATM settlement where applicable.
• Assisting in vault balancing, where applicable.
• Uses the following key sales functions to deliver exceptional customer service and ensure complete customer satisfaction, while meeting and exceeding established sales goals :
• Profile customers to determine and recommend appropriate S&T loan and deposit products.
• Utilize all sales tools to enhance the customer experience and sales conversation (e.g., LoanFit, sales binders).
• Complete S&T sales process and customer-focused conversation with each customer; document notes in appropriate systems for future interactions.
• Develop customer profiles and identify banking needs.
• Close business and perform follow-up calls to ensure customer satisfaction.
• Build warm but professional relationships with customers to define needs and increase loyalty to S&T Bank.
• Demonstrate understanding of the S&T sales process and policies to identify add-on selling opportunities and make recommendations based on customer needs.
• CARE certified within 6 months of hire.
• Contributes to branch goals and sales and service standards as outlined in the branch playbook, and executed in alignment with the Bank's values and core drivers.
• Performs follow-up calls to new account customers to determine satisfaction and generate additional leads.
• Performs outbound calls as outlined in the branch playbook and according to sample scripts and potential customer lists to grow existing relationships.
• Participates in branch sales call campaigns, as needed.
• Performs data entry and prepares documentation to process new account customers and changes to existing accounts.
• Maintains existing accounts; answers questions and solves problems related to customer accounts; handles check orders for new and existing accounts when needed.
• Performs customer service duties as required, such as taking deposits, cashing checks, and processing withdrawals.
• Prepares loan applications using LOS software and coordinates loan document preparation.
• Maintains a good working relationship with bank employees in other departments; demonstrates strong interpersonal skills and the ability to work independently as well as a team player.
• Completes NMLS requirements as part of the S.A.F.E. Act certification; proof of registration with the registry and verification of a unique identifier is required upon hire and / or before performing Mortgage Loan Originator duties. Registration must be maintained annually.
• Assumes additional duties as required, such as balancing ATMs and processing deposits.

Education :

Requires a high school diploma or equivalent.

Experience :

Two to five years general and specialized experience. Successful completion of the retail training program required, including CSR and RSA training programs.

Physical Demands :

Operates a keypad device : 70% of the day; operates electronic equipment : 10% of the day; operates office equipment : 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and / or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18-20 inches for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range : $18.00 - $34.90

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