Universal Banker - Downtown Office

GENERAL DUTIES AND RESPONSIBILITIES :

• Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
• Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
• Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
• Opens, closes, and services every type of deposit product, able to take and disburse loans.
• Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and / or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
• May ensure daily office settlement.
• Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train personnel on the information obtained from attending committee meetings.
• Assists in processes and prepares branch cash and settlement.
• Able to relate to other people beyond giving and receiving instructions.
• Supportive of community through involvement and participation in local volunteer and / or charitable organizations.
• Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
• Required availability of all operating branch hours which can include holidays and weekends.
• Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION :

PREFERRED TRAINING, EXPERIENCE AND EDUCATION :