Principal Customer Success Manager

Principal Customer Success Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are :

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description :

The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers. As a Customer Success Solutions Architect, you'll be managing the technical health of a group of our Enterprise / GSI / OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio.

This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical / operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution and architecture.

What You'll Do

• Being the trusted partner for the customer on use-case and product functionality
• Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes. This may include whiteboarding and helping design and architect a solution / use case one day and aiding in overcoming their technical and cultural blockers the next!
• Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience.
• Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer.
• Being proactive about solving problems (even if it's outside of your job description or area of expertise)
• Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing.
• Perform and own the health checks during the customer success engagement lifecycle in a client environment.
• Understand and document client use cases and build best practice enablement and content packs for the various use cases.
• Review the current state and help the customer realize the future state by performing regular health checks.
• Strong technical understanding of the customers' use cases and ability to map it to the OpsRamp capabilities.
• Track support and feature requirements and interface with the Product and Engineering team where required for quick resolution.
• Establish technical authority quickly with executive technical customer stakeholders.
• Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives that enhance the growth of OpsRamp.

Candidate Characteristics

Required Skills

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Salary

The expected salary / wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education / training, and / or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https : / / myhperewards.com / main / new-hire-enrollment.html .

USD Annual Salary : $115,500.00 - $266,000.00

Equal Employment Opportunity Statement

HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here : .

Hewlett Packard Enterprise is EEO Protected Veteran / Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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