Talent.com
Director, Information Technology
Director, Information TechnologyCare Access • Boston, MA, US
Director, Information Technology

Director, Information Technology

Care Access • Boston, MA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes a Difference

The Director of Information Technology leads IT operations and infrastructure in a fast-paced healthcare environment. This hands-on leadership role is responsible for managing a team of 8-10 FTEs and overseeing outsourced support resources while also serving as a technical resource for complex initiatives.

The Director brings deep expertise in Microsoft 365 environments, identity management, and cloud platforms, along with a track record of driving operational excellence and leveraging emerging technologies, including AI. This role owns IT budgeting, procurement, and vendor relationships while ensuring service delivery excellence across the organization.

This position blends strategic program leadership (60%) with hands-on technical execution (40%). The Director will develop roadmaps, allocate resources, and ensure alignment with business priorities while remaining actively engaged in technical problem-solving and infrastructure decisions.

How You'll Make An Impact
  • Lead and develop a high-performing IT team of 8-10 FTEs while managing relationships with outsourced support providers. Set objectives, provide coaching, and conduct performance management.
  • Oversee IT operations across a mixed Windows and Mac environment within a Microsoft 365 ecosystem. Ensure system reliability, performance, and user satisfaction.
  • Manage identity and access management using Okta and Microsoft Entra. Ensure secure, efficient provisioning and access controls across the organization.
  • Drive AI initiatives including rollout planning, internal support enablement, and automation opportunities. Evaluate and implement AI tools to improve operational efficiency.
  • Own IT budgeting, procurement, and vendor negotiations. Manage vendor relationships, contracts, and cost optimization while meeting operational objectives.
  • Serve as a technical escalation point and hands-on contributor for complex infrastructure, cloud, and operational challenges.
  • Ensure service delivery excellence for end-user support, including oversight of help desk operations and service level management.
  • Partner with stakeholders across the organization to align IT services with business needs and priorities.
  • Develop and maintain IT policies, procedures, and documentation.
  • Evaluate and implement new technologies to improve efficiency and support organizational growth
  • Maintain a current IT roadmap aligned to business priorities and technology trends.
  • Coordinate with Security, Legal, and Compliance on regulatory obligations and technology requirements.
  • Champion IT best practices and provide training and guidance to end users.
The Expertise Required
  • Proven leadership of IT operations at enterprise scale. Ability to set strategy, drive execution, and deliver measurable outcomes.
  • Strong experience administering and optimizing Microsoft 365 environments.
  • Experience managing mixed Windows and Mac endpoint environments.
  • Working knowledge of identity and access management platforms, specifically Okta and Microsoft Entra.
  • Familiarity with Azure or AWS cloud platforms, with the ability to oversee cloud infrastructure and make strategic decisions.
  • Demonstrated experience with AI technologies, whether through organizational rollouts, internal support enablement, or automation initiatives.
  • Experience in healthcare or a related regulated industry.
  • Proven ability to manage IT budgets and negotiate with vendors.
  • Experience managing outsourced support resources and third-party service providers.
  • Strong communication skills with the ability to partner effectively across all levels of an organization.
Certifications/Licenses, Education, and Experience
  • 15+ years of experience in information technology or related fields.
  • 7-8+ years of management experience leading technical teams, including people leadership and program ownership.
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • AWS or Azure certifications preferred but not required.
  • Preferred Qualifications:
    • Call center or contact center technology experience.
    • Experience supporting distributed or fully remote workforces.
How We Work Together
  • Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
  • Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
  • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

The expected salary range for this role is $170,000 - $230,000 USD per year for full time team members.

Benefits & Perks (US Full Time Employees)
  • Paid Time Off (PTO) and Company Paid Holidays
  • 100% Employer paid medical, dental, and vision insurance plan options
  • Health Savings Account and Flexible Spending Accounts
  • Bi-weekly HSA employer contribution
  • Company paid Short-Term Disability and Long-Term Disability
  • 401(k) Retirement Plan, with Company Match

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com

Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Create a job alert for this search

Director Information Technology • Boston, MA, US

Similar jobs
VP of Cybersecurity - Pre-IPO Tech Leader

VP of Cybersecurity - Pre-IPO Tech Leader

Andiamo • Boston, MA, United States
Full-time
VP of Cybersecurity - Pre-IPO Tech Leader.Vice President of Information Security - Pre-IPO Tech Leader.We are seeking an accomplished and technically strong.Vice President of Information Security.I...Show more
Last updated: 9 days ago • Promoted
Vice President, Security & Information Technology

Vice President, Security & Information Technology

CarGurus LLC • Boston, MA, United States
Full-time
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination.We started as a small team of developers determined to bring trust and transparency to car shopping.Si...Show more
Last updated: 30+ days ago • Promoted
Director IT Architecture

Director IT Architecture

Boston Medical Center • Quincy, MA, United States
Full-time
Director of IT Technology, we are seeking a polished, technical Director of IT Architecture who will be responsible for leading the overall IT architecture strategy for our dynamic, growing healthc...Show more
Last updated: 12 days ago • Promoted
Director of IT Enterprise Applications

Director of IT Enterprise Applications

SmartBear • Somerville, MA, United States
Full-time
Somerville, Massachusetts, United States.At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day.Our solutions, featuring S...Show more
Last updated: 9 days ago • Promoted
IT Director

IT Director

ISACA • Boston, MA, United States
Full-time
Rubin Rudman is seeking a hands‑on IT Director to lead all aspects of the firm’s technology environment.This role is both strategic and operational while leading a small IT team.The IT Director wil...Show more
Last updated: 30+ days ago • Promoted
Chief Information Officer

Chief Information Officer

Veterans in Healthcare • Boston, MA, United States
Full-time
Harbor Health Services - Corporate, Mattapan, MA, US.Harbor Health Services is an innovative, growing, mission‑based organization that lives, serves and collaborates with our community members to a...Show more
Last updated: 30+ days ago • Promoted
Chief Information and Technology Officer Northeast Arc Danvers, MA 01923, USA

Chief Information and Technology Officer Northeast Arc Danvers, MA 01923, USA

The Arc of Massachusetts • Danvers, MA, United States
Full-time
Are you an IT leader with a passion for innovation and inclusion?.Join Northeast Arc as our Chief Information and Technology Officer and drive transformative change that empowers individuals with d...Show more
Last updated: 30+ days ago • Promoted
Director, IT Applications

Director, IT Applications

Sumitomo Pharma • Boston, MA, United States
Full-time
Japan with operations in the U.With several marketed products and a diverse pipeline of early‑to‑late‑stage investigational assets, we aim to accelerate discovery, research, and development to brin...Show more
Last updated: 18 days ago • Promoted
Director of Engineering, Platform & Cloud

Director of Engineering, Platform & Cloud

Foley • Boston, MA, United States
Full-time
Director of Engineering, Platform & Cloud at Foley.The role leads modernization of Foley's technology platform, delivery pipelines, and cloud-native architecture.You will define and deliver the Int...Show more
Last updated: 30+ days ago • Promoted
Director of Engineering, E-Commerce

Director of Engineering, E-Commerce

Roberts Recruiting, LLC • Boston, MA, United States
Full-time
We are the most trusted provider of corporate food solutions – a $300+ billion market in the US alone.We are purpose-built for business.Our corporate food platform, flexible, scalable food solution...Show more
Last updated: 30+ days ago • Promoted
Senior Director, Technology - Data Platforms

Senior Director, Technology - Data Platforms

Clarivate Analytics US LLC • Boston, MA, United States
Full-time +1
We are looking for a Senior Director of Technology - Data Platforms to join our team.This is an amazing opportunity to lead the future of data platforms and build modern, AI-ready data ecosystems t...Show more
Last updated: 9 days ago • Promoted
VP Group Director, Technology — Lead Digital Experience

VP Group Director, Technology — Lead Digital Experience

UNAVAILABLE • Boston, MA, United States
Full-time
A leading digital agency in Boston is looking for a VP Group Director, Technology to oversee innovative technical solutions and digital projects.This position requires over 11 years of experience i...Show more
Last updated: 30+ days ago • Promoted
Strategic Tech Lead Director

Strategic Tech Lead Director

PwC Experience Center Stockholm • Boston, MA, United States
Full-time
A prominent consulting firm is seeking a Tech Technical Lead Director to drive cloud adoption and oversee enterprise-wide transformations.This role requires at least 8 years in IT management with a...Show more
Last updated: 30+ days ago • Promoted
Chief Information and Technology Officer

Chief Information and Technology Officer

Commonwealth of Massachusetts • Boston, MA, United States
Full-time
An Official website of the Commonwealth of Massachusetts.Job Description - Chief Information and Technology Officer (2500082W).Chief Information and Technology Officer - (2500082W).Reporting to the...Show more
Last updated: 30+ days ago • Promoted
Investment Banking Vice President - Healthcare IT

Investment Banking Vice President - Healthcare IT

Piper Sandler • Boston, MA, United States
Full-time
Investment Banking Vice President.At Piper Sandler, we connect capital with opportunity to build a better future.We believe that diverse teams with unique backgrounds, skills and experiences yield ...Show more
Last updated: 3 days ago • Promoted
Manager of Information Security

Manager of Information Security

Granite Telecommunications • Quincy, MA, United States
Full-time
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada.We provide exceptional customized service with an emp...Show more
Last updated: 5 days ago • Promoted
Director of Enterprise IT & Cloud Architecture

Director of Enterprise IT & Cloud Architecture

PwC • Boston, MA, United States
Full-time
A leading consulting firm based in Boston is seeking a Technical Lead Director to spearhead technology solutions and product innovation.You will manage initiatives for cloud adoption, guide enterpr...Show more
Last updated: 30+ days ago • Promoted
Chief Information Officer

Chief Information Officer

Harbor Health Services, Inc. • Boston, MA, United States
Full-time
Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod.Harbor Health also operates two Programs for All‑Inclu...Show more
Last updated: 30+ days ago • Promoted