Customer Support Representative

CSR / Administrative Assistant

This CSR / Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customer service delivery.

All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the organization, and must conduct themselves with behavior that supports these values.

All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails / emails as appropriate and completing deadlines in a timely manner.

All full time employees are required to work at least 40 hours a week.

All employees are expected to escalate issues as necessary.

All employees must conduct themselves in a respectful and professional manner as outlined in the Vetter's Inc. Culligan Employee Handbook, code of ethics, and code of conduct.

All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team.

All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions.

Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors.

Assist in customer service and answer the phone in a manner that correlates with Vetter's Inc. Culligan's mission statement and values.

Maintain financial accounts by taking payments and / or processing customer adjustments when necessary.

Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.

Handling the service the drive-up window and / or walk-ins, load and unload Culligan supplies, when necessary.

Account collection activities, which includes following procedures for reminding customers about past-due accounts.

Maintain customer files.

Process all incoming payments from customers or vendors (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed.

Enter all sales leads, service order, and installations in to computer system.

Take an active hand in training and aiding others in the Vetter's Inc. Culligan team.

Assist the customer service team (service and sales) in scheduling appointments as potential customers call-in.

Track all inventory of the appropriate branch.

Follow regulatory reporting procedures, which includes customer and month-end reports.

Work with consumer AP departments to bring accounts into current standing.

Other duties as assigned.

This position is responsible for cross training with the Vetter's Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence.

The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry.

Position Requirement :

• Capable of working effectively independently and in a team environment
• Self-motivated, goal and detail oriented
• Flexible and adaptable to changing work environment
• Ability to prioritize multiple tasks and manage time efficiently
• Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR)
• Proficiency in Microsoft Office programs, particularly in Excel

Reasoning Ability Requirements :

Physical Requirements :

Compensation : $16.00 - $18.00 per hour

About Culligan :

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.