We are seeking a highly motivated and detail-oriented Production Manager to oversee all aspects of our production, scheduling, and shipping operations. This hands-on role is critical for ensuring that all processes run efficiently and that customer needs are met with a high degree of accuracy and timeliness. The ideal candidate will be a proactive problem-solver with strong organizational and communication skills.
Key Responsibilities :
Production & Scheduling :
- Organize and manage the daily production schedule to meet deadlines and optimize workflow.
- Print and distribute production work orders, ensuring the correct specifications are communicated to the manufacturing team.
- Update both the internal machine and production schedule, and the customer's production schedule to maintain accurate and current information.
- Monitor production progress and adjust schedules as needed to respond to delays, rush orders, or other issues.
- Communicate with production staff to resolve issues and ensure all team members have the necessary resources and information.
Shipping & Logistics :
Prepare and print pick tickets and Bills of Lading (BOLs) accurately for all outgoing shipments.Oversee the coordination of shipping activities to ensure products are dispatched on time and according to customer requirements.Collaborate with the warehouse and logistics teams to coordinate all packaging and transportation needs.Customer Communication :
Act as a primary point of contact for customer communication regarding production updates, shipment tracking, and delivery timelines.Provide timely and proactive updates to customers on the status of their production orders.Answer customer inquiries and resolve any production or shipping-related issues in a professional and efficient manner.Reporting & Analysis :
Generate and maintain production reports to track key performance indicators (KPIs) and identify opportunities for improvement.Report on production status and potential issues to upper management.Contribute to continuous improvement initiatives to enhance efficiency and reduce costs.Required Skills and Qualifications :
Proven experience in a hands-on production management or supervisory role.Strong organizational skills with excellent attention to detail.Proficiency in production planning, scheduling, and inventory management.Exceptional communication and interpersonal skills, with the ability to build rapport with customers and production teams.Experience with Enterprise Resource Planning (ERP) or other production scheduling software is a plus.Ability to work in a fast-paced, deadline-driven manufacturing environment.Strong problem-solving abilities and a proactive approach to managing unexpected issues.Knowledge of standard shipping documentation, including Bills of Lading (BOLs).