Senior Software Engineer - Active Support

Job Description

Job Description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

At StubHub, we're not just selling tickets; we're elevating the entire live event experience. Whether it's a user's first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen.

Why We Need You

Imagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there's no journey to begin.

Location : Hybrid (3 days in office / 2 days remote) – New York, NY or Santa Monica, CA

About the team :

Operations is the group of teams that are responsible for the post-purchase customer journey for fans, and is comprised of three sub-teams : Active Support, Fulfillment, and Marketplace Operations. Our Active Support division is dedicated to ensuring the best post-purchase experiences for every ticket transaction, building tools and resources for both fans and support agents. Fulfillment mission is to make sure our customers get valid tickets to the events, building all of the systems that ensure we have zero breakage across the ticket fulfillment process. And finally, Marketplace Operations ensures that we are providing fans with the best inventory possible for every event across the globe. We are customer obsessed and experiment a lot to constantly find ways to improve consumer experience. We work hard on backing every order with our technology, so people can buy and sell tickets with confidence. Every engineer in our organization is an owner to drive innovation from ideation to delivery. We celebrate every success and build a safe environment for the engineers to grow.

What You'll Do

• Craft the technological backbone of our marketplace, engineering seamless experiences that connect people with their passions. Your role is pivotal, blending creativity with technology to forge connections that last a lifetime.
• Develop cutting-edge software solutions that enhance the scalability and functionality of our global ticketing platform.
• Leverage your deep understanding of software architecture to predict user needs before they even feel them.
• Collaborate across teams to pioneer new features and services that redefine how people attend live events.
• Drive continuous improvement by integrating feedback and metrics from real-world use into development cycles.

What You've Done

It Would Be Nice If

What We Offer :

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$200,000—$250,000 USD

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.