Trust Operations Analyst

Trust Operations Analyst

Location : Remote (US East Coast)

Team : Corporate Security - Trust Operations

At Synthesia were changing the way people communicate with video. Gone are the days of expensive cameras studios and actors with our AI video platform anyone can create professional videos in minutes. Were used by over 60000 businesses from startups to the worlds biggest brands. And were just getting started.

As our team and customer base grow we need to make sure our security and compliance efforts scale with us. Thats where you come in.

The role :

Were looking for a Trust Operations Analyst to join our Corporate Security team .

Your primary focus will be enabling our Sales and Customer Success teams to win and retain customer trust through expert security guidance. Youll be the go-to security subject matter expert for customer-facing teams helping them navigate security questionnaires customer audits and trust conversations with confidence.

Your second priority will be vendor security assessments and due diligence evaluating third-party risks conducting security reviews and ensuring our supply chain meets our security standards.

Beyond these core responsibilities youll also support our compliance efforts with frameworks like ISO 27001 ISO 42001 SOC 2 and CSA STAR helping us maintain our certifications and stay audit-ready.

This is a hands-on customer-focused role that combines security expertise stakeholder enablement and risk management. Youll work closely with Sales Customer Success Legal Procurement and Engineering teams becoming a trusted advisor on all things security and trust.

You dont need to be a compliance expert but if you have a solid background in security love helping others succeed and are ready to take ownership of customer and vendor trust this role offers a great opportunity to grow quickly and have real impact in a hypergrowth AI unicorn.

What youll be doing :

Customer Enablement (Primary Focus)

• Act as the primary security SME for Sales and Customer Success teams
• Respond to customer security questionnaires RFPs and RFIs with accuracy and speed
• Support customer security audits and assessments providing documentation and evidence
• Develop playbooks FAQs and resources to help customer-facing teams handle security conversations
• Join customer calls when needed to address security concerns and build trust
• Track common customer security requirements and work with Engineering and Product to address gaps

Vendor Security & Due Diligence (Secondary Focus)

Compliance & Internal Trust Operations

Wed love to hear from you if you :

We seek someone with technical aptitude. You dont need to be an expert programmer but should be comfortable writing a simple Python script when needed

Bonus points if you :

The good stuff...

In addition to being a part of a great team working in a fun and innovative environment we offer...

Location : New York City or Remote on the East Coast

Required Experience :

IC

Key Skills

Fashion Retail,Academics,CFA,Audio Visual,Concrete Pump,Event Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1