I.S. Analyst Senior Associate - Hybrid - (JP10102)

Job Title : I.S. Analyst Senior Associate – Hybrid - (JP10102)

Location : Tampa, FL.33607 (Hybrid)

Employment Type : Contract

Business Unit :

Digital Workforce Solutions

Duration : 3+ months (with likely extensions)

Notes : Hybrid

Posting Date : 04 / 07 / 2022

3 Key Consulting is hiring an I.S. Analyst Senior Associate for a consulting engagement with our direct client, a leading global biopharmaceutical company.

Job Description :

As a member of the IT team candidate will be responsible for

Supporting the Deskside Services team in US / USTO and work under supervision of US Deskside Service Staff to support USTO end user devices. Specific focus is required on device handling / IMAC (Install-Move-Add-Change) activities (such as onboarding new users / termination of users)

Guiding / monitoring (outsourced) activities to make sure new hires receive their devices in time when joining client

Guiding / monitoring (outsourced) activities on device retrieval in case of terminations

Support US Deskside Service Staff on new upcoming M&A activities.

Supervise End User outsourced partner on device / asset activities such as handling new device deliveries, device quarantining, disposal and return to vendor activities.

Day to Day monitoring on (outsourced) deskside service performance on ticket / SLA compliance (incident, request and asset management.)

Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.

Basic Qualifications :

Bachelor's degree or Associates with 4-6 YOE with user desk side support.

Why is the Position Open?

Supplement additional workload on team.

Top Must-Have Skill Sets :

Ability to work in a fast-paced, highly technical environment.

Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems

Experience delivering end user & desktop support services within regional or global companies required

Familiarity with supporting multiple device platforms – Windows, iOS, MacOS

Working knowledge of ITIL methodologies and systems

Experience successfully leading or delivery projects that impact an entire organization.

Employee Value Proposition :

The person in this role will support insourcing of client's patient contact center insourcing process. You will gain skills delivering user support and day to day management of services.

Red Flags :

No end user, deskside or technical support services background

Lack of strong interpersonal communication skills

Interview process :

Phone screening followed by in-person interview.

We invite qualified candidates to sendyour resume toresumes@3keyconsulting.com. Ifyou decide that you're not interested in pursuing this particular position, please feel free to take a look at the other positions on our websitewww.3keyconsulting.com / careers. You are also welcome to sharethis opportunity withanyone you think might be interested in applying for this role.

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