Talent.com
Field Services Technician II
Field Services Technician IIPomeroy • Los Angeles, CA
Field Services Technician II

Field Services Technician II

Pomeroy • Los Angeles, CA
30+ days ago
Job type
  • Full-time
Job description

Job Description

Pomeroy is seeking a IT Field Service Technician

This position offers:

  • A business casual environment.
  • Full benefits, including health, vision, dental, 401k and generous PTO!

Essential Duties & Responsibilities:

  • Perform IT troubleshooting and break-fix to maintain IT hardware/software support for customers in warehouse/office settings.
  • Responsible for multiple large sites working in front office, sales, warehouse, production, and delivery environments.
  • Reimaging laptops and desktops
  • Managing Active Directory
  • Network monitoring with SolarWinds and network infrastructure support
  • Working with security software for troubleshooting and maintenance
  • Will be required to work on large device deployment projects and network upgrades.
  • Have access to a reliable vehicle, keep accurate records for mileage re-imbursement, keep the vehicle properly maintained which includes cleanliness and regular maintenance intervals and maintain a clean motor vehicle record as well as proof of proper insurance coverage.
  • Maintain updated ticketing status using a web-based ticketing system.
  • Maintain a very high customer satisfaction level. This may include occasional customer account contacts to communicate and resolve issues as needed.
  • Work well with others on the team and be a go-to for troubleshooting and inventory knowledge. Has client contact as required to facilitate issue resolution.
  • Reporting related to COT/SLA/RST utilization.
  • Assist Local Operations Manager with various account support duties.
  • Perform inventory corrections and team assistance.

Minimum requirements

  • High School Diploma or equivalent is required. AS/BS Degree in a related technical field highly desired
  • O365 Suite Knowledge i.e. Outlook, Teams, and OKTA MFA
  • Win10 Operating Systems, Lenovo laptops, desktops, and network printers
  • Knowledge of reimaging laptops and desktops i.e. with PXE
  • Familiarity with ticketing system; preferably ServiceNow, working knowledge to be able to manage ticket queue.
  • Knowledge of Configuration Management Console for laptop/desktop remote management
  • Knowledge of Mobile Device Management software such as AirWatch and Knox portals
  • Knowledge of Networking infrastructure support; knowing server rooms, MDs and IDFs, and what they are. Able to identify network devices in a network rack.
  • Knowledge of Cisco switches and routers using Putty APP for CLI purposes
  • Exceptional customer service skills.
  • Must be safety oriented and possess excellent driving habits and a clean driving record.
  • Must possess good mechanical aptitude and the ability to troubleshoot equipment to a sub-assembly level.
  • Prior low voltage experience with voice/data cabling experience preferred.
  • Excellent verbal and written communication skills, documentation skills and a strong sense of urgency in managing and meeting our Service Level Agreements with our clients. The ability to work in adverse repair/installation environments and diffuse stressful situations.
  • Must possess the ability to work independently while being a strong team player when needed.
  • Must be willing to work flexible schedule (including some evenings, weekend, and holiday hours) and be on-call. Industry Certifications such as A+, Net+, Server+, or similar are highly desired.

Physical requirements:

  • Must be physically able to lift and carry up to 50 pounds, operate from small scissor lifts, and climb a 15' ladder when needed.
  • Must be able to sit for extensive periods of time while driving. Must also be able climb a ladder up to 15' high when needed.

Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Do you possess a clean driving record and valid auto insurance

Experience:

  • IT Troubleshooting: 3 years (Required)
  • IT Break / Fix: 3 years (Required)
  • Inventory management: 3 years (Required)
  • Hardware installation: 3 years (Preferred)
  • Cabling: 1 year (Preferred)
  • Ticketing tool: 1 year (Preferred)
  • Customer Service: 2 years (Required)

License/Certification:

  • Driver's License (Required)

Work Location: In person

Position Type

Reg. Full Time Benefitted

Hiring in the following location(s):

Los Angeles, CA

Scheduled Work Days

Monday - Friday

Scheduled Work Hours

8-5 M-F
Create a job alert for this search

Field Services Technician II • Los Angeles, CA

Similar jobs

Field Technician I

ICONMALos Angeles, CA, United States
Full-time

Our Client, a Communications company, is looking for a Field Technician I for their Los Angeles, CA (onsite) location.Troubleshoots network equipment, removes/replaces defective equipment, and work...Show more

 • Promoted

Field Service Technician

Linde Gas & Equipment Inc.Los Angeles, CA, United States
Full-time

Linde is seeking a motivated and experienced Onsite Service Technician responsible for the safe, reliable, and efficient operation of oxygen and nitrogen production plants located on customer sites...Show more

 • Promoted • New!

Field Service Technician - West Los Angeles, CA

Xerox CorporationSanta Monica, California, United States
Full-time

Culver City, Santa Monica, West Los Angeles .Show more

 • Promoted

Field Technician I

ArtechLos Angeles, CA, United States
Full-time

The role involves various responsibilities related to asset management, network maintenance, and equipment handling.Process deliveries, replenish consumables, and coordinate the shipping and receiv...Show more

 • Promoted • New!

Field Service Technician - Inland Empire

Culligan QuenchLos Angeles, CA, United States
Full-time

Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.We play a front-line role in the battle agains...Show more

 • Promoted

Central Service Tech II

University of California - Los Angeles HealthLos Angeles, California, United States
Full-time

As a Central Service Technician (CST), you will play a vital role in supporting patient care across the UCLA Health System by ensuring clinical areas are consistently stocked with the medical suppl...Show more

 • Promoted

Field Service Technician II Redondo Beach, CA

BearComRedondo Beach, CA, United States
Full-time

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America.Years Industry-Leading Experience.Partnerships with Motorola, JVC Kenwood, Avigilon, +More.BearCom employs a wide r...Show more

 • Promoted

Senior Field Service Technician

ABB LTDLA, United States
Full-time

At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.As a global market leader, we'll give you what you need to make it happen...Show more

 • Promoted

Field Service Technician - Los Angeles

RIDE MobilityLos Angeles, CA, United States
Full-time

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Management retains the discretion of adding or changin...Show more

 • Promoted

Field Technician - Los Angeles

Super Heat IncLos Angeles, CA, United States
Full-time

Heat Treatment Field Technicians to work on our projects across the United States.While Superheat tries to place workers close to home, this position does require travel and involves variable hours...Show more

 • Promoted • New!

Sr Field Service Technician

HoneywellTorrance, CA, United States
Full-time

As a Senior Industrial Maintenance Technician supporting Honeywell Intelligrated solutions, you will work on-site at a customer facility performing maintenance services in accordance with contractu...Show more

 • Promoted • New!

Field Technician I

Rain For RentGardena, CA, United States
Full-time

The Field Technician I position will load, unloads, and moves materials within or near plant, yard, or work site, lay out, assemble, and maintain pipe, pumps, and related equipment for agricultural...Show more

 • Promoted • New!

Field Service Engineer II

CBRELos Angeles, CA, United States
Full-time

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and...Show more

 • Promoted

Field Service Technician

BLM GROUP USALos Angeles, CA, United States
Full-time

BE PART OF A MANUFACTURER LIKE NO OTHER.When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fu...Show more

 • Promoted

Maintenance Technician II

AvalonBay CommunitiesLos Angeles, CA, United States
Full-time

Creating a better way to live is the purpose that binds AvalonBay associates.At AvalonBay, every day is an opportunity to make a difference in someone's life.Whether it's helping someone choose one...Show more

 • Promoted • New!

Field Service Technician II

BaxterLos Angeles, CA, United States
Full-time

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life.It was our founding belief in 1931 and continues to be our guiding prin...Show more

 • Promoted

Field Service Technician

UBEO IncLos Angeles, CA, United States
Full-time

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team in Los Angeles , CA.UBEO is a distributor/s...Show more

 • Promoted

Field Technician

NES FircroftCarson, CA, United States
Full-time

Open - flexible based on candidate experience.We are seeking a skilled and motivated Field Service Technician Contractor with strong mechanical aptitude to support our growing customer base.In this...Show more