Account Support Specialist - Automotive Retail

Account Support Specialist - Automotive Retail

The Account Support Specialist is expected to manage an assigned list of Dealers regarding OEM software applications. This includes supporting onboarding to the software application, recommending customizations to meet the Dealer's needs and goals, and ultimately driving utilization through training and influence on how the software application meets current consumer behaviors.

Responsibilities and Duties :

• Portfolio Management - This role is a trusted advisor to Dealers regarding the OEMs proprietary software applications. To become the trusted advisor, the Account Support Specialist will know how to customize and leverage the applications to achieve the Dealers unique goals, and effectively communicate with urgency, empathy, and value. The Account Support Specialist will drive Dealer engagement and utilization with the platform through best practice training and platform benefits.
• Project Management - As related to the overall software application onboarding process; the Account Support Specialist will provide pivotal support to not only the Dealer but also OEM Field Representatives. They will attend priority meetings to observe and hold all teams accountable to the prescribed process, ensure milestones are attained, and escalate blockers to onboarding success to pertinent stakeholders. They also advocate for the Dealer regarding their technical issues or other desires or concerns. They ensure that the Dealer is technically and behaviorally ready to launch with the applications.
• Technical Solutions - Dealers and / or the development teams will engage this role to prescribe and develop customized solutions related to Dealer questions and / or issues about the applications. This role is expected to thoroughly investigate these Dealer questions and / or issues through independent research, asking discovery questions and conducting root cause analysis. This role requires continued learning of the applications, Dealership inventory data process, and third-party vendor functionality.
• Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

Qualifications :

Education and Experience :

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