Job Description
ServiceNow Developer opening
Location : Bolingbrook, IL - Hybrid
Duration : 6-12+ months - long term contract
DUTIES AND REQUIREMENTS :
1. ServiceNow Platform Expertise
- Understanding of ServiceNow architecture (tables, scripts, workflows, ACLs, etc.).
- Familiarity with ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB).
- Experience with ServiceNow App Engine for custom applications.
2. Scripting & Development
JavaScript (primary language for scripting in ServiceNow).Glide API (GlideRecord, GlideSystem, GlideAjax, etc.).Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Scripts.Service Portal development using AngularJS, HTML, CSS.Integration with third-party systems using REST / SOAP APIs.3. Configuration & Administration
Configuring Workflows, Flow Designer, and Automation Rules.Setting up Forms, Fields, and UI Actions.Managing Access Control Rules (ACLs).Understanding Service Catalog & Request Management.4. ITSM & ITIL Knowledge
Familiarity with ITIL best practices (especially Incident, Change, Problem, and Asset Management).Experience with SLA configurations and notifications.5. Integration & Automation
IntegrationHub for no-code / low-code integrations.Orchestration for automating IT tasks.MID Server for integrations with on-premise systems.6. Performance & Troubleshooting
Debugging tools like Script Debugger and System Logs.Optimizing performance of scripts and queries.Managing and maintaining Instance Health.7. Security & Compliance
Role-based Access Control (RBAC).Data protection and encryption.Compliance with governance frameworks.8. Reporting & Analytics
Creating Dashboards, Reports, and Performance Analytics.Knowledge of CMDB reporting and SLA tracking.